Workshop Support Technician

Jackie Kerr Recruitment; Abingdon; On-site; GBP 18,000 - 24,000; Full time

Job summary

Jackie Kerr Recruitment seeks a Workshop Support Technician to join a growing team in the UK. You will handle customer enquiries, provide technical advice on automotive components, and assist with orders and product guidance. The role stresses accuracy, CRM usage and cross-functional collaboration.

Ideal candidates have service or technical support experience, strong communication, and a proactive approach to resolving issues. The position follows 37-hour weeks with standard office hours.

Qualifications

• Previous experience in customer service, sales or technical support.
• Strong mechanical aptitude and automotive knowledge.
• Clear verbal and written communication; able to explain technical info.
• Proficient IT skills with CRM/order processing systems.
• Experience in automotive/engineering/parts supply is advantageous.

Responsibilities

• Respond professionally to customer enquiries via telephone, email and other channels.
• Provide technical advice, product guidance and troubleshooting support.
• Advise customers on restoration services, availability and lead times.
• Promote relevant products, upgrades and alternatives to maximise sales.
• Process customer orders accurately using the company’s systems.
• Communicate order delays and stock shortages to customers.
• Maintain accurate customer records and order information.
• Develop knowledge of products and services, and support sales staff.
• Liaise with departments to ensure efficient order processing and satisfaction.
• Escalate complex queries to the Customer Service Manager when required.

Skills

Customer service

Technical support

Mechanical aptitude

CRM software

Order processing

Automotive knowledge

Communication skills

Team player

Attention to detail

Problem solving

Tools

CRM software

Order processing systems

Job description

Our client is recruiting for a Workshop Support Technician to join their growing team!

Workshop Support Technician Roles and Responsibilities:

• Respond professionally to customer enquiries via telephone, email and other communication channels
• Provide technical advice, product guidance and troubleshooting support to retail and trade customers
• Advise customers on restoration services, product availability, lead times and returns procedures
• Promote relevant products, upgrades and alternative solutions to maximise sales opportunities
• Process customer orders accurately using the company’s computer systems
• Communicate order delays, stock shortages and unavailable parts to customers
• Maintain accurate customer records and order information
• Develop and maintain a strong knowledge of company products and services
• Support Sales Assistants in developing their product and mechanical knowledge
• Liaise with internal departments to ensure efficient order processing and customer satisfaction
• Escalate customer concerns and complex technical queries to the Customer Service Manager when required
• Assist other departments during busy periods to support business operations
• Report unsafe working practices and faulty equipment, ensuring compliance with company policies and procedures

Workshop Support Technician The Ideal Candidate:

• Previous experience in customer service, sales or technical support
• Strong mechanical aptitude and an understanding of automotive components
• Excellent verbal and written communication skills, with the ability to explain technical information clearly to customers of varying knowledge levels
• Good IT skills and experience using order processing systems or CRM software
• Previous experience within the automotive, engineering, classic vehicle or parts supply industry would be advantageous
• Knowledge of carburettors, fuel systems or vehicle restoration services would be beneficial
• Excellent organisational skills and attention to detail, with the ability to process orders and maintain accurate records
• A customer-focused approach, with a commitment to delivering high standards of service
• Strong problem-solving skills and a proactive approach to resolving customer queries
• Ability to prioritise workload and work effectively in a fast-paced environment
• A confident, professional and approachable manner when dealing with customers and colleagues
• A flexible team player who can work collaboratively across departments and support the wider business when required

Workshop Support Technician Working Hours:

• 37hour weeks
• Monday – Thursday 08:00 – 16:30 Friday 08:00 – 13:00