Workshop Administrator

Dennis Eagle; Aldridge; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Pension & life assurance

Family leave policies

Health & wellbeing support

Employee assistance

Career development

Cycle to Work

My Benefits platform

Mortgage advice

Job summary

Dennis Eagle is seeking a meticulous Workshop Administrator to support a busy workshop. You will raise job cards, manage time bookings, verify documentation, and finalise charges while ensuring accurate records. The role requires strong admin skills and customer focus in a collaborative environment.

The position offers 40 hours per week, 08:00–16:30, Monday to Friday, at Aldridge. A friendly team, development opportunities and supportive benefits framework are highlighted in the pack.

Qualifications

• Previous administration experience
• Strong organisational skills and attention to detail
• Excellent communication and customer service skills
• Ability to prioritise workloads and meet deadlines
• Confident user of Microsoft Excel and Word
• Able to work independently and as part of a team
• Calm and focused under pressure with a proactive approach

Responsibilities

• Raising and managing workshop job cards
• Updating technician time bookings and job records
• Checking and processing workshop documentation
• Finalising parts and labour charges on completed jobs
• Closing jobs and maintaining accurate records
• Processing service invoices, credits and warranty claims
• Producing reports and supporting workshop administration activities
• Acting as a key link between technicians, customers and management

Skills

Organisational skills

Attention to detail

Customer service

Communication

Prioritisation

Teamwork

Independence

Tools

Microsoft Excel

Microsoft Word

Job description

Role: Workshop Administrator

Location: Aldridge, WS9 8TZ

Hours: 40 hours per week | between 08:00 - 16:30 Monday to Friday

Salary: Up to £28,894.81pa DOE

Are you an organised administrator with a keen eye for detail and a passion for delivering excellent customer service? We’re looking for a Workshop Administrator to support a busy workshop operation, ensuring jobs are processed accurately and efficiently from start to finish.

What you’ll be doing:

• Raising and managing workshop job cards
• Updating technician time bookings and job records
• Checking and processing workshop documentation
• Finalising parts and labour charges on completed jobs
• Closing jobs and maintaining accurate records
• Processing service invoices, credits and warranty claims
• Producing reports and supporting workshop administration activities
• Acting as a key link between technicians, customers and management

What we’re looking for:

• Previous administration experience
• Strong organisational skills and attention to detail
• Excellent communication and customer service skills
• Ability to prioritise workloads and meet deadlines
• Confident user of Microsoft Excel and Word
• Able to work independently and as part of a team
• Calm and focused under pressure with a proactive approach

We welcome applicants from all backgrounds. We value potential and are committed to supporting your development.

We recognise the importance of flexibility and offer a range of flexible and hybrid working arrangements where the nature of the role and business needs allow.

At Dennis Eagle, we are proud to be an equal opportunities employer and a Disability Confident organisation. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any adjustments during the recruitment process, please let us know and we’ll be happy to support you.

Why You’ll Love Working Here

• 25 days’ holiday plus Bank Holidays (pro rata for part-time employees)
• Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary.
• Enhanced family leave policies: Support for life’s important moments through our family-friendly policies, including maternity, paternity, adoption and other family leave provisions.
• Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance.
• Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it.
• Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we’re committed to helping our people learn and grow.
• Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle.
• My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more.
• Free independent mortgage advice: Expert guidance to help you make informed financial decisions.