Workshop Administrator

Kemp Recruitment Ltd; Berkeley; On-site; GBP 25,300 - 34,200; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Christmas Eve off

New Year’s Eve off

Bank holidays off

Life assurance

Personal accident cover

Pension contribution

Profit-related bonus

Share save scheme

Volunteer day

Employee discounts

Job summary

Kemp Recruitment Ltd is seeking a proactive Workshop Administrator in Berkeley to support a busy vehicle maintenance facility. The role involves coordinating maintenance, bookings, parts ordering, and compliance, with a focus on delivering excellent customer service.

The ideal candidate has strong administrative skills, experience with fleet operations and a customer-focused mindset, operating in a fast-paced environment. Monday–Friday days, 42.5 hours, with a competitive benefits package.

Qualifications

• Strong administrative and organisational capabilities with attention to detail.
• Proficient in Microsoft Office suite and data entry.
• Excellent communication and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Problem solving and ability to work independently or as part of a team.
• Experience in vehicle workshop, fleet, transport or maintenance is desirable.

Responsibilities

• Coordinate vehicle maintenance schedules, inspections, MOTs, safety checks, and compliance activities.
• Manage workshop bookings, job creation, and updates via the fleet management system.
• Order vehicle parts, monitor deliveries, process returns and support warranty claims.
• Maintain accurate fleet records and ensure compliance docs are uploaded correctly.
• Liaise with customers, suppliers, technicians and internal stakeholders for updates and queries.
• Support workshop operations, including work allocation, technician administration, KPI reporting, and invoice queries.
• Be the first point of contact for phone inquiries and site visitors.
• Deliver excellent customer service while minimising fleet downtime.

Skills

Strong admin & organisational skills

Advanced Microsoft Office

Communication & customer service

Multi-tasking in fast-paced env

Problem solving & teamwork

Fleet/vehicle workshop experience

Knowledge of fleet management systems

Tools

Fleet management system

Job description

Job Title: Workshop Administrator
Shift: Monday – Friday days (42.5 hrs)
Location: Berkeley (Gloucestershire)
Salary: £29,750

Workshop Administrator opportunity

We are looking for an organised and customer-focused Workshop Administrator to support the day-to-day operation of a busy vehicle maintenance facility. This is a fantastic opportunity for someone with strong administrative skills who enjoys working in a fast-paced environment and has experience coordinating vehicle maintenance, compliance, and workshop activities.

Duties of the Workshop Administrator

• Coordinate vehicle maintenance schedules, inspections, MOTs, safety checks, and compliance activities.
• Manage workshop bookings, job creation, and updates through the fleet management system.
• Order vehicle parts, monitor deliveries, process returns, and support warranty claims.
• Maintain accurate fleet records and ensure all compliance documentation is completed and uploaded correctly.
• Liaise with customers, suppliers, technicians, and internal stakeholders to provide updates and resolve queries.
• Support workshop operations, including work allocation, technician administration, KPI reporting, and invoice query resolution.
• Act as the first point of contact for telephone enquiries and visitors to the site.
• Deliver excellent customer service while ensuring fleet downtime is minimised.

Experience/skills required for the Workshop Administrator

• Strong administrative and organisational skills with excellent attention to detail.
• Advanced Microsoft Office skills.
• Excellent communication and customer service abilities.
• Experience managing multiple priorities in a fast-paced environment.
• Strong problem‑solving skills and the ability to work independently and as part of a team.
• Any experience within a vehicle workshop, fleet, transport or maintenance environment would be desirable.
• Knowledge of fleet management systems would be a bonus.

What's on Offer for the Workshop Administrator

• 25 days holiday plus your birthday, Christmas Eve, New Year's Eve off and all BH’s.
• Buy or sell holiday scheme.
• Life assurance and personal accident cover.
• Paid volunteering day each year.
• Competitive pension contribution of up to 10%.
• Annual profit‑related bonus scheme.
• Share save scheme.
• Enhanced family‑friendly benefits.
• Employee discounts on shopping, travel, entertainment, and more.

If you’re an experienced administrator with a passion for customer service and fleet operations, we’d love to hear from you.