Hybrid Workshop Administrator – Customer-Focused Ops

Dennis Eagle; Aldridge; On-site; GBP 17,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Pension & life assurance

Family leave policies

Health & wellbeing support

Employee assistance

Career development

Cycle to Work

My Benefits platform

Mortgage advice

Job summary

Dennis Eagle is seeking a meticulous Workshop Administrator to support a busy workshop. You will raise job cards, manage time bookings, verify documentation, and finalise charges while ensuring accurate records. The role requires strong admin skills and customer focus in a collaborative environment.

The position offers 40 hours per week, 08:00–16:30, Monday to Friday, at Aldridge. A friendly team, development opportunities and supportive benefits framework are highlighted in the pack.

Qualifications

• Previous administration experience
• Strong organisational skills and attention to detail
• Excellent communication and customer service skills
• Ability to prioritise workloads and meet deadlines
• Confident user of Microsoft Excel and Word
• Able to work independently and as part of a team
• Calm and focused under pressure with a proactive approach

Responsibilities

• Raising and managing workshop job cards
• Updating technician time bookings and job records
• Checking and processing workshop documentation
• Finalising parts and labour charges on completed jobs
• Closing jobs and maintaining accurate records
• Processing service invoices, credits and warranty claims
• Producing reports and supporting workshop administration activities
• Acting as a key link between technicians, customers and management

Skills

Organisational skills

Attention to detail

Customer service

Communication

Prioritisation

Teamwork

Independence

Tools

Microsoft Excel

Microsoft Word

Job description

Dennis Eagle is seeking a meticulous Workshop Administrator to support a busy workshop. You will raise job cards, manage time bookings, verify documentation, and finalise charges while ensuring accurate records. The role requires strong admin skills and customer focus in a collaborative environment.

The position offers 40 hours per week, 08:00–16:30, Monday to Friday, at Aldridge. A friendly team, development opportunities and supportive benefits framework are highlighted in the pack.