Field Service Administrator

Dennis Eagle; Aldridge; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

25 days' holiday

Enhanced pension and life assurance

Health and wellbeing support

Employee assistance programme

Career development opportunities

Cycle to Work

Job summary

Dennis Eagle is seeking a Field Service Administrator in Aldridge to support our field service operation. You will raise job cards, process documentation, manage invoices and warranty claims, and help ensure timely service delivery to customers.

The role requires excellent organisation, attention to detail and strong IT skills. You will work closely with technicians and customers to keep service activities on track and maintain accurate records.

Qualifications

• Previous administration experience.
• Strong customer service skills.
• Good working knowledge of Microsoft Excel and Word.
• Excellent organisation and time management skills.
• The ability to prioritise workloads and meet deadlines.
• Strong communication skills and a collaborative approach.
• The ability to remain focused and effective under pressure.
• A flexible, results-driven mindset.

Responsibilities

• Raising job cards and maintaining accurate service records.
• Processing technician time bookings and job information.
• Checking and collating service documentation within agreed timescales.
• Finalising parts and labour charges on completed jobs.
• Closing jobs and supporting the timely completion of service activity.
• Reviewing and processing service invoices and credits.
• Creating, monitoring, and processing warranty claims.
• Producing reports and supporting the wider team as required.
• Building your product knowledge and working in line with company procedures.

Tools

Microsoft Excel

Microsoft Word

Job description

Role: Field Service Administrator

Location: Aldridge, WS9 8TZ

Hours: 40 hours per week | between 08:00 and 16:30 Monday to Friday

Salary: Up to £28,894.81 pa DOE

Are you organised, customer-focused, and great at keeping things running smoothly behind the scenes? We're looking for a Field Service Administrator to join the team at Aldridge, where you'll play a key role in supporting our field service operation and ensuring our customers receive an excellent service.

In this varied role, you'll work closely with technicians, customers, and internal teams to keep service activities on track. From raising job cards and processing documentation to managing invoices and warranty claims, you'll help ensure jobs are completed accurately and efficiently.

What you'll be doing:

• Raising job cards and maintaining accurate service records
• Processing technician time bookings and job information
• Checking and collating service documentation within agreed timescales
• Finalising parts and labour charges on completed jobs
• Closing jobs and supporting the timely completion of service activity
• Reviewing and processing service invoices and credits
• Creating, monitoring, and processing warranty claims
• Producing reports and supporting the wider team as required
• Building your product knowledge and working in line with company procedures

What we're looking for:

You'll be a proactive administrator with excellent attention to detail and a passion for delivering great customer service. You'll be comfortable managing multiple priorities, communicating with a range of people, and maintaining accurate records in a fast-paced environment.

You'll also have:

• Previous administration experience
• Strong customer service skills
• Good working knowledge of Microsoft Excel and Word
• Excellent organisation and time management skills
• The ability to prioritise workloads and meet deadlines
• Strong communication skills and a collaborative approach
• The ability to remain focused and effective under pressure
• A flexible, results-driven mindset

We welcome applicants from all backgrounds. Even if you don't meet every requirement, we encourage you to apply. We value potential and are committed to supporting your development.

We recognise the importance of flexibility and offer a range of flexible and hybrid working arrangements where the nature of the role and business needs allow. If you'd like to understand what options may be available for this position, please contact our Recruitment team.

At Dennis Eagle, we are proud to be an equal opportunities employer and a Disability Confident organisation. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed. As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.

Why You'll Love Working Here

• 25 days' holiday plus Bank Holidays (pro rata for part-time employees)
• Enhanced pension and life assurance: We contribute 5% of your salary into our pension scheme and provide life assurance cover of five times your basic salary.
• Enhanced family leave policies: Support for life's important moments through our family-friendly policies, including maternity, paternity, adoption and other family leave provisions.
• Health and wellbeing support: Company-funded Health Shield Medical Cash Plan, GP Anytime service, Occupational Health support and health surveillance.
• Employee support services: Access to our Employee Assistance Programme and Care Concierge service, providing practical, emotional, financial and wellbeing support when you need it.
• Career development opportunities: From role-specific training and apprenticeships to leadership and management development programmes, we're committed to helping our people learn and grow.
• Cycle to Work scheme: Save on commuting costs while supporting a healthier lifestyle.
• My Benefits platform: Access discounts on shopping, travel, entertainment, health and wellbeing services, and more.
• Free independent mortgage advice: Expert guidance to help you make informed financial decisions.

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