Works Planner - Part-Time (22 Hours per Week)

Together Housing Group; Blackburn; On-site; GBP 15,000 - 18,000; Part time

Job summary

Together Housing Group is seeking a Works Planner to support the Property Safety team in the UK. The role focuses on daily management of the electronic scheduling system, ensuring appointments are kept, and customer care is paramount.

The post is a part-time, hybrid role based in Halifax with a 22 hours 12 minutes per week schedule and a fixed-term contract to 16 August 2027. A Basic Disclosure will apply to successful applicants.

Qualifications

• Experience delivering frontline responsive repairs in housing environments.
• Strong teamwork experience.
• IT skills including Word, Excel, Outlook and data querying.
• Flexible hours to meet priorities.
• Knowledge of Section 11 of the Tenant and Landlord Act.

Responsibilities

• Monitor and manage work within agreed timescales per policy and guidelines.
• Identify and prioritise Section 11 repairs and ensure timely execution.
• Produce regular monitoring reports across teams, technicians and priorities.
• Communicate progress to customers and adapt schedules accordingly.
• Reschedule jobs due to absences, overruns, or material delays; inform customers.
• Chase outstanding materials and reschedule pending jobs promptly.
• Coordinate with Planning/Repairs systems Leader and teams on quality, timeliness and issues.
• Liaise with coordinators, technicians and customer care to schedule repairs.

Skills

IT applications

Social housing repairs

Teamwork

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

We are looking for a Works Planner to join the Property Safety team. As a Works Planner you will be responsible for the effective day to day operational management of the electronic scheduling system, ensuring that appointments are made and kept, views are monitored and kept up to date on a daily basis, productivity is maximised and customer care is paramount.

Together Housing Group:We are one of the largest housing associations in the North of England, managing over 38,000 homes across the North of England. We are a non-profit organisation, meaning any money we make is invested back into the company for the benefit of our residents and local communities.

Diversity & Inclusion: As an organisation we are committed to having a Diverse and Inclusive workforce. We would therefore welcome applications from candidates with any of the nine protected characteristics. We are also proud to be a Disability Confident employer. Further information can be found at this link - Equality and diversity - Together Housing Group

The salary for this role is £16,506 per annum, based on 22 hours and 12 minutes per week.

This is a hybrid position, with a requirement to attend the office at least one day per week.

Please note that this is a fixed-term contract until 16 August 2027.

Outline of Key responsibilities of the Works Planner...

• To be responsible for monitoring and managing work carried out within agreed timescales in accordance with the requirements/guidelines of Together Housing Group's Policies and Procedures, Homes and Communities Agency, Best Practice and Customers aspirations.
• To be aware of the legal obligations as stated in Section 11, Landlord and Tenant Act 1985, to ensure that any Section 11 repairs are identified, prioritised and undertaken within the appropriate timescale.
• To ensure that work output monitoring is carried out on a predetermined basis and regular monitoring reports are provided on each team/area/technician/trade/priority/timescales etc
• To ensure that the operatives communicate in a timely and accurate manner about the progress of work in order to schedule their work in view of customer's requirements.
• To re-schedule jobs in the event of an unplanned absence of a tradesman, jobs over running, materials require ordering etc. and to contact the customer directly to agree any changes. To communicate any changes/updates directly with the affected customers and, in a non-mobile environment, with the technicians.
• To ensure that pending or suspended jobs are rescheduled as promptly as possible, chasing outstanding material items etc. as required.
• To communicate with the Planning and Repairs Systems Leader, the Customer and Business Development Team and Delivery Team about matters of work quality, timeliness and potential disciplinary related issues.
• To communicate and co-ordinate the scheduling of repairs in conjunction with the Planning and Repairs Systems Leader, the Customer and Business Development Team, Delivery Team, Co-ordinators, Technicians, Customer Contact Team and other appropriate persons about changes/issues.

We are looking for someone who has...

• Experience in supporting the delivery of a front line responsive repair service to an upper quartile level.
• Experience of working as part of a team.
• Experience of working in a social housing repairs environment.
• Ability to use IT applications (such as Microsoft Word, Excel, Outlook) and to interrogate data bases.
• Working to set target time scales and deadlines
• Knowledge of Section 11 of the Tenant and Landlord Act.
• Flexible approach to working hours in order to achieve work demands/priorities
  In return, we are offering the successful candidate in the Works Planner role:
• Starting salary of £16,506 per annum, based on 22 hours and 12 minutes per week.
• This is a hybrid role, combining home and office working. You'll be required to attend our Bull Green House office in Halifax (HX1 2EB) at least one day per week, preferably on a Monday to support team collaboration and planning.
• Part-Time, 22 hours 12 minutes per week, worked over 3 days (7 hours 24 minutes per day).
• Please note that this is a fixed-term contract until 16 August 2027.
• To view the full range of our award winning benefits click on theEmployee Benefits Link

Due to the nature of the role involving work with vulnerable members of society, this post is subject to a Basic Criminal Disclosure, which will be carried out when a conditional offer is made.