Planner - Social Housing

Daniel Owen Ltd.; Greater London; On-site; GBP 18,000 - 25,000; Full time

Job summary

Daniel Owen Ltd. in West London is seeking an experienced Planner to join a busy property services team.

You will coordinate and schedule repairs and maintenance works, liaising with operatives, tenants and contractors to keep customers informed throughout the process. The role focuses on planning, scheduling and coordination within a social housing context, requires strong organisational skills, and the ability to work under pressure to meet deadlines.

Qualifications

• Experience within repairs, maintenance, housing or property services.
• Experience in planning, scheduling or coordination role.
• Able to handle busy workload and changing priorities.
• Excellent communication and organisational skills.
• Comfortable with computer systems and databases.
• Can work under pressure and meet deadlines.
• Strong customer-focused approach.
• Reliable, proactive and team player.

Responsibilities

• Planning and scheduling repairs and maintenance works
• Allocating jobs to operatives and managing diaries
• Liaising with operatives, tenants, contractors and internal teams
• Managing workloads and prioritising urgent repairs
• Monitoring outstanding jobs and ensuring works are completed within agreed timescales
• Updating internal systems with accurate job and appointment information
• Dealing with queries from customers and operatives
• Ensuring appointments are booked efficiently and communicated clearly
• Providing general administrative support to the repairs and maintenance team

Skills

Planning

Scheduling

Coordination

Communication

Organisational skills

Customer-focused

Teamwork

Job description

Planner - Social Housing

Location: West London
Salary: £15.48 per hour PAYE
Hours: 42.5 hours per week
Contract: Temp to Perm
Working Pattern: Fully Office Based

We are currently recruiting for an experienced Planner to join a busy property services team based in West London. This is a fantastic opportunity for someone with strong planning, scheduling or repairs administration experience who is looking for a long-term opportunity with the potential to become permanent.

The Role

As a Planner, you will be responsible for coordinating and scheduling works, ensuring jobs are allocated efficiently and customers and operatives are kept updated throughout the process.

Your day-to-day responsibilities will include:

• Planning and scheduling repairs and maintenance works
• Allocating jobs to operatives and managing diaries
• Liaising with operatives, tenants, contractors and internal teams
• Managing workloads and prioritising urgent repairs
• Monitoring outstanding jobs and ensuring works are completed within agreed timescales
• Updating internal systems with accurate job and appointment information
• Dealing with queries from customers and operatives
• Ensuring appointments are booked efficiently and communicated clearly
• Providing general administrative support to the repairs and maintenance team

About You

We are looking for someone who:

• Has previous experience within repairs, maintenance, housing or property services
• Has experience in a planning, scheduling or coordination role
• Is confident dealing with a busy workload and changing priorities
• Has excellent communication and organisational skills
• Is comfortable working with computer systems and databases
• Can work well under pressure and meet deadlines
• Has a strong customer-focused approach
• Is reliable, proactive and works well as part of a team