Workplace Technology Support Engineer

DXC Technology; Greater London; On-site; GBP 36,000 - 54,000; Full time

Benefits offered by this job

Flexible working

Hybrid options

Job summary

DXC Technology is seeking a Workplace Support Engineer to join our Technology Services team on-site in London. The role covers end-to-end support of mobile tech, desktops, workplace devices, and end-user computing, ensuring secure, reliable access to tools for employees.

You'll manage incidents via ServiceNow, provide first/second-line support for devices and apps, support provisioning and lifecycle tasks, troubleshoot issues, and collaborate with stakeholders to maintain security and

Qualifications

• Experience supporting mobile technologies and desktop/end-user computing environments.
• First and second-line technical support within a corporate environment.
• Strong knowledge of Windows 10/11, iOS, Android, and Microsoft 365 applications.
• Experience using ServiceNow or similar IT Service Management platform.
• Familiarity with Mobile Device Management solutions such as Microsoft Intune.
• Knowledge of endpoint management technologies including Intune, MECM/SCCM, or equivalent.
• Understanding of asset lifecycle management and inventory controls.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Awareness of information security, compliance, and operational risk controls.

Responsibilities

• Managing incidents and service requests through ServiceNow and ensuring timely resolution in line with service levels.
• Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology.
• Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities.
• Troubleshooting hardware, software, application, and connectivity issues.
• Coordinating onboarding and offboarding activities, including equipment deployment and recovery.
• Managing asset inventories and ensuring accurate records for devices, licences, and services.
• Working with telecommunications providers and third‑party suppliers to resolve service issues.
• Supporting security, compliance, and governance activities, including endpoint management and audit readiness.
• Producing operational reports and identifying opportunities for service improvement.

Skills

Mobile technologies support

Desktop- end-user computing

First and second-line support

Windows 10/11, iOS, Android, M365

ServiceNow

Intune / endpoint management

MECM/SCCM

Asset lifecycle management

Security and compliance awareness

Stakeholder management

Education

ITIL Foundation certification

Tools

ServiceNow

Microsoft Intune

MECM/SCCM

Active Directory

Azure Active Directory

Job description

DXC Technology is seeking a Workplace Support Engineer to join our Technology Services team on-site in London. The role covers end-to-end support of mobile tech, desktops, workplace devices, and end-user computing, ensuring secure, reliable access to tools for employees.

You'll manage incidents via ServiceNow, provide first/second-line support for devices and apps, support provisioning and lifecycle tasks, troubleshoot issues, and collaborate with stakeholders to maintain security and