Senior Application Support Engineer

DXC Technology; Reading; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flex benefits

Pension

Life Insurance

Health insurance

Travel insurance

25 days holiday

Job summary

DXC Technology is seeking a Senior Applications Engineer to deliver hybrid on-site and remote support from Reading. You will handle the full lifecycle of application management, optimize performance, resolve complex production bugs, and mentor junior staff in a fast-paced client environment.

The role supports transitions, ensures service delivery within budgets and SLAs, and involves ITIL-aligned processes and ISO/industry standards. Rotating shifts and potential on-call may apply.

Qualifications

• 5+ years in application support or IT service desk.
• Strong problem-solving and root-cause analysis.
• Experience in live production environments.
• Excellent communication and teamwork skills.
• Microsoft certifications (Azure Fundamentals/Administrator) desirable.

Responsibilities

• Perform early morning checks to ensure applications are healthy.
• Monitor, diagnose, and resolve issues in Windows desktop/server apps.
• Own and resolve complex 2nd/3rd line issues within SLAs.
• Plan and execute upgrades, patches, and impact analyses.
• Provide guidance and coaching to junior analysts.
• Create knowledge base articles and how-to guides.
• Collaborate with team and client on ongoing delivery.

Skills

Application support

System administration

IT service desk

Problem solving

Communication

ITIL

Azure basics

Tools

ServiceNow

SQL Server

SSRS

Active Directory

Dynatrace

Job description

Job Description

Location: Hybrid — Reading area (3-4 days on site per week)

Type: Full-time, Permanent

Clearance: High Level Clearance require

About DXC Technology

DXC Technology (NYSE: DXC) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. We serve nearly 6,000 private and public sector clients across 70 countries, delivering powerful next-generation IT services and solutions.

Working Pattern

• Hybrid — up to 3-4 days on site per week
• Rotating shifts: 7am–3pm / 9:30am–5:30pm
• Potential for out-of-hours on-call support

The Senior Application Support Engineer Role

• We are looking for a motivated Senior Applications Engineer to join our technical team to provide Applications Support to a major client for DXC.
• This role will require a strong understanding of applications support. It will be a hybrid role with elements of office-based working in the Reading area and at home.
• The role includes optimizing system performance, resolving complex production bugs, and mentoring junior staff.
• Undertake service management and minor enhancement activities involved in the ongoing delivery of Application Management.
• Provide application lifecycle technical expertise for the support, monitoring, troubleshooting, change and enhancement of packaged and/or custom applications in accordance with contractual terms and conditions and established technical standards such as CMMI and ISO.
• Engage in and provide support for transition/transformation efforts.
• Undertake the full range of Service Management functions required to ensure service delivery compliance to budget, quality standards and committed service levels on an on-going basis following operational policies and processes that are compliant with industry standards, such as ISO, and best practices such as Information Technology Infrastructure Library (ITIL).

Responsibilities

• Performing early morning checks to ensure applications are healthy before the users log in.
• Monitor, diagnose and resolve technical issues related to Windows desktop and server-based applications.
• Own, troubleshoot, and resolve complex 2nd and 3rd line technical issues within agreed SLAs.
• Plan and execute application upgrades, security patching, and impact analysis across Production and Non-Production environments.
• Implement monitoring and continual service improvement to reduce ticket volume and optimize system reliability.
• Provide guidance, training, and technical coaching to junior analysts.
• Investigate Windows Event Viewer and Application log analysis to identify root causes of application errors.
• Create and update "how to guides" and knowledge base articles for common fixes and internal processes.
• Collaborate closely with other application engineers in the team as well as liaising with the client on a regular basis.
• Work together with the applications team to identify and implement continual service improvement activities.

Key Skills

• 5 or more years of experience in application support, systems administration, or IT service desk environment.
• Advanced analytical problem-solving and root-cause analysis.
• Capability to thrive in high-pressure, live production environments.
• Excellent communication skills and the ability to work in a team-oriented environment.
• Microsoft certifications (e.g., Azure Fundamentals/Administrator), ITIL foundation, or vendor-specific CRM/ERP certifications are desirable.
• The following technical skills would be beneficial:
• Understanding of ServiceNow or related ITSM tool
• Windows-based Applications experience
• Advanced SQL skills in SQL Server and knowledge of SSRS
• Active Directory
• Understanding of operating systems, cloud platforms and basic programming integrations
• Experience of Dynatrace or other monitoring tools
• Strong working knowledge of ITIL service management processes. ITIL V4 Foundation Certification is desirable

Benefits

DXC provide a comprehensive Flex benefits scheme including investment in development, Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday and options to increase holiday and select benefits appropriate to you.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.