Workplace Support Engineer II — Hybrid/On-Site IT Support

DXC Technology Inc.; Greater London; On-site; GBP 42,000 - 54,000; Full time

Job summary

DXC Technology Inc. is seeking a Workplace Support Engineer to manage and maintain workplace technology services across the organisation.

You will work with stakeholders, service providers, and end users to deliver excellent customer experiences while upholding security and operational standards. You will handle incidents via ServiceNow and provide 1st/2nd line support for Windows, macOS, iOS, Android, and Microsoft 365, with strong emphasis on asset lifecycle and compliance.

Qualifications

• Experience supporting mobile technologies and desktop/end-user computing environments.
• Previous experience providing first and second-line technical support within a corporate environment.
• Strong knowledge of Windows 10/11, iOS, Android, and Microsoft 365 applications.
• Experience using ServiceNow or a similar IT Service Management platform.
• Familiarity with Mobile Device Management solutions such as Microsoft Intune.
• Knowledge of endpoint management technologies including Intune, MECM/SCCM, or equivalent.
• Understanding of asset lifecycle management and inventory controls.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Awareness of information security, compliance, and operational risk controls.
• Desirable ITIL Foundation certification.
• Microsoft Intune, Modern Desktop Administrator, or similar certifications.
• Experience within highly regulated environments.
• Knowledge of Active Directory, Azure Active Directory, and networking fundamentals.
• Experience supporting hybrid working environments and collaboration technologies.

Responsibilities

• Managing incidents and service requests through ServiceNow and ensuring timely resolution in line with service levels.
• Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology.
• Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities.
• Troubleshooting hardware, software, application, and connectivity issues.
• Coordinating onboarding and offboarding activities, including equipment deployment and recovery.
• Managing asset inventories and ensuring accurate records for devices, licences, and services.
• Working with telecommunications providers and third-party suppliers to resolve service issues.
• Supporting security, compliance, and governance activities, including endpoint management and audit readiness.
• Producing operational reports and identifying opportunities for service improvement.

Skills

Mobile tech support

End-user computing

First/second-line support

Windows 10/11

iOS

Android

Microsoft 365

ServiceNow

Intune

MECM/SCCM

Endpoint management

Asset lifecycle management

Troubleshooting

Stakeholder management

Information security awareness

ITIL Foundation

Azure AD

Active Directory

Tools

ServiceNow

Microsoft Intune

MECM/SCCM

Azure Active Directory

Active Directory

Job description

DXC Technology Inc. is seeking a Workplace Support Engineer to manage and maintain workplace technology services across the organisation.

You will work with stakeholders, service providers, and end users to deliver excellent customer experiences while upholding security and operational standards. You will handle incidents via ServiceNow and provide 1st/2nd line support for Windows, macOS, iOS, Android, and Microsoft 365, with strong emphasis on asset lifecycle and compliance.