Workplace Support Engineer

DXC Technology Inc.; Greater London; On-site; GBP 30,000 - 50,000; Full time

Benefits offered by this job

Flexible working options

Hybrid working

Competitive benefits package

Job summary

DXC Technology is seeking a Workplace Support Engineer to maintain and improve workplace technology across the organisation from our London office. You will handle incidents, provide end-user support, and work with internal stakeholders to ensure seamless service delivery.

In this role you will manage device provisioning, asset inventories, and coordination with third-party suppliers. Strong knowledge of Windows, Microsoft 365, and Intune is essential, along with excellent communication and

Qualifications

• Experience providing first and second-line technical support in a corporate environment.
• Strong knowledge of Windows 10/11, iOS, Android and Microsoft 365 applications.
• Experience with IT Service Management platforms such as ServiceNow.
• Familiarity with Mobile Device Management solutions like Microsoft Intune.
• Understanding of endpoint management technologies including MECM/SCCM or equivalents.

Responsibilities

• Manage incidents and service requests via ServiceNow with timely resolution per SLAs.
• Provide first and second-line support for laptops, desktops and mobile devices.
• Support provisioning and lifecycle activities for devices, including SIM activations and connectivity.
• Troubleshoot hardware, software, and connectivity issues across the workplace tech stack.
• Coordinate onboarding and offboarding, including equipment deployment and recovery.
• Maintain asset inventories and ensure accurate licensing and service records.

Skills

End-user support

Windows 10/11

iOS/Android support

Microsoft 365 apps

Communication

Stakeholder management

Education

ITIL Foundation

Microsoft certifications

Tools

ServiceNow

Microsoft Intune

MECM/SCCM

Active Directory

Azure Active Directory

Job description

Workplace Support Engineer

Location: On-site London
Type: Full-time

At DXC Technology, we’re people first. Our people are at the heart of everything we do. We help global clients modernise their IT estates, deliver business-critical services, and drive meaningful digital transformation.

What you’ll be doing

As a Workplace Support Engineer, you’ll play a key role in supporting and maintaining workplace technology services across the organisation. Working with internal stakeholders, service providers, and end users, you’ll help deliver excellent customer experiences while ensuring compliance with security and operational standards.

• Managing incidents and service requests through ServiceNow and ensuring timely resolution in line with service levels.
• Providing first and second-line support for laptops, desktops, mobile devices, Microsoft 365 applications, and workplace technology.
• Supporting mobile device provisioning, SIM activations, connectivity requests, upgrades, and device lifecycle activities.
• Troubleshooting hardware, software, application, and connectivity issues.
• Coordinating onboarding and offboarding activities, including equipment deployment and recovery.
• Managing asset inventories and ensuring accurate records for devices, licences, and services.
• Working with telecommunications providers and third-party suppliers to resolve service issues.
• Supporting security, compliance, and governance activities, including endpoint management and audit readiness.
• Producing operational reports and identifying opportunities for service improvement.

What we’re looking for

Essential Skills & Experience

• Experience supporting mobile technologies and desktop/end-user computing environments.
• Previous experience providing first and second-line technical support within a corporate environment.
• Strong knowledge of Windows 10/11, iOS, Android, and Microsoft 365 applications.
• Experience using ServiceNow or a similar IT Service Management platform.
• Familiarity with Mobile Device Management solutions such as Microsoft Intune.
• Knowledge of endpoint management technologies including Intune, MECM/SCCM, or equivalent.
• Understanding of asset lifecycle management and inventory controls.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Awareness of information security, compliance, and operational risk controls.
• Desirable ITIL Foundation certification.
• Microsoft Intune, Modern Desktop Administrator, or similar certifications.
• Experience within highly regulated environments.
• Knowledge of Active Directory, Azure Active Directory, and networking fundamentals.
• Experience supporting hybrid working environments and collaboration technologies.

What makes you a great fit?

• Has a strong customer-first mindset.
• Enjoys solving technical problems and helping others.
• Can manage competing priorities in a fast-paced environment.
• Builds positive relationships with stakeholders and suppliers.
• Takes ownership and pays close attention to detail.
• Works effectively within structured, SLA-driven support environments.

Why join DXC?

At DXC Technology, we believe in creating an environment where everyone can thrive.

• Opportunities to work with leading technologies and enterprise clients.
• Ongoing learning and professional development.
• A culture built on collaboration, innovation, and inclusion.
• Flexible and hybrid working options where role requirements allow.
• Competitive salary and comprehensive benefits package.

Inclusion at DXC DXC Technology is committed to building diverse, inclusive teams.

We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates.

We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

Join us and help deliver exceptional workplace technology experiences that enable our people and clients to perform at their best.