Application System Support Manager (SQL / Insurance Systems)

DXC Technology; Greater London; On-site; GBP 60,000 - 90,000; Full time

Job summary

DXC Technology in the United Kingdom is seeking an experienced Application System Support Manager (SQL / Insurance Systems) to lead an international support team delivering insurance software solutions across various markets.

You will manage SLA delivery, issue resolution, releases, invoicing, staffing, utilization and billability while maintaining high customer satisfaction and service quality.

Qualifications

• Minimum 2 years' experience in insurance industry practices or systems.
• Strong leadership and communication skills with ability to motivate teams.
• Proven SQL Server skills including investigations, fixes, testing and deployments.
• Excellent organisational, reporting and documentation abilities.
• Ability to work under pressure and deliver quality service.
• Willingness to travel to client sites as required.

Responsibilities

• Lead client service delivery through regular meetings, reviews, reporting and proactive communication.
• Manage team performance, quality, compliance, documentation, processes and resource planning.
• Provide application and SQL support, ensure service levels and client expectations are met.
• Oversee invoicing, utilization, and contractual SLA achievement.
• Act as escalation point for clients and internal teams.
• Coordinate release planning and transition of new clients into support.
• Train and mentor team members on processes and SQL issues.
• Manage day-to-day team administration and performance management.
• Collaborate with development, QA, service delivery and client teams for continuous service improvement.

Skills

Leadership

Communication

SQL Server

Problem solving

Client management

Tools

DXC application tools

Job description

Job Description

Location: UK Based
Type: Permanent, Full Time (37.5 hours per week)

About DXC Technology

DXC Technology (DXC: NYSE) is the world's leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries. The company's technology independence, global talent and extensive partner network combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally. For more information, visit www.dxc.com

Role Summary

As an Application System Support Manager (SQL / Insurance Systems), you will be leading an international support team delivering Insurance Software solutions across London Market, General Insurance, and Health Insurance clients.

The role involves managing SLA delivery, issue resolution, client enhancements, release planning, reporting, invoicing, staffing, utilisation, and billability, while ensuring high levels of customer satisfaction and service quality.

Working with SQL Server and DXC application tools, you will be providing technical leadership and support, mentoring colleagues, supporting service delivery activities, and deputising for the Support Manager when required.

Key Responsibilities

• Leading client service delivery through regular meetings, service reviews, reporting, and proactive communication.
• Managing team performance, quality, compliance, documentation, internal processes, and resource planning.
• Providing application and SQL support, ensuring service levels and client expectations are consistently met.
• Overseeing invoicing, warranty reviews, utilisation, revenue forecasting, time reporting, and contractual SLA achievement.
• Acting as an escalation point for clients and internal teams, ensuring issues are managed in accordance with agreed processes and procedures.
• Coordinating release planning, scheduled work, development lifecycle communications, QA/UAT support, and the successful transition of new clients into support.
• Training, supporting, mentoring, and developing team members on processes, SQL-related issues, and Insurance Software solutions.
• Managing day-to-day team administration, including absence management, holiday planning, training, objectives, appraisals, and performance management.
• Working closely with development, QA, service delivery, and client teams to ensure effective operational support and continuous service improvement.

Essential Skills & Experience

• Minimum 2 years' experience or exposure to insurance industry practices and/or insurance systems.
• Strong leadership, interpersonal, communication, and presentation skills, with the ability to motivate teams and deliver excellent customer service.
• Proven SQL Server skills, including investigating issues, designing solutions, developing fixes, testing enhancements, and supporting deployments using SQL Server and DXC application tools.
• Excellent organisational, reporting, and documentation skills, including producing high-quality management information.
• Ability to work effectively under pressure, make timely decisions, solve complex problems, and support SQL Development, QA, and UAT testing activities.
• Proven ability to influence clients and stakeholders on scope, timelines, costs, priorities, and solution approaches.
• Flexible, self-motivated, and enthusiastic, with a willingness to learn new software tools, products, and technologies.
• Willingness and ability to travel to client sites when required.

Desirable Skills & Experience

• Experience working within the insurance industry.
• Experience supporting enterprise-scale business applications.
• Knowledge of Software Development Lifecycle (SDLC) methodologies and ITIL practices.
• Previous team leadership or people management experience.
• Experience in business analysis and/or second-line application support.
• Understanding of complex system architectures, database interactions, integrations, and error-resolution processes.
• Experience with data analysis, reporting, and metadata management systems.

Why Join DXC?

• Work with leading insurance clients across multiple markets and business sectors.
• Develop both technical and business expertise within a specialised industry.
• Join a collaborative, supportive, and experienced team environment.
• Access ongoing career development and progression opportunities within a global technology organisation.

DXC Technology is committed to the development of a fully inclusive workforce. All applications for employment are assessed purely on merit, against the capabilities and competencies required for the role.

DXC Technology does not discriminate on the basis of gender, ethnic origin, race, faith or sexual orientation.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.