Workplace Experience Lead — Service & Facilities

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

MiDeals discounts

Cycle to work

Enhanced pension

Job summary

Mitie is seeking a Workplace Coordinator in Birmingham to support exceptional workplace experiences in a professional services environment. You will act as a key ambassador for Mitie and our client, ensuring operational excellence and outstanding service for colleagues, clients, and visitors.

Responsibilities include delivering workplace and soft services, managing issues, conducting inspections, supporting onboarding and employee engagement events, and collaborating with internal teams and

Qualifications

• Experience in workplace, facilities management, hospitality, customer service, or corporate environments.
• Excellent organisational and administrative skills.
• Strong communication and stakeholder management.
• Proactive, solution-focused approach to service delivery.
• Ability to work independently while collaborating with a team.

Responsibilities

• Deliver workplace and soft services across the site to maintain professional, safe, and welcoming environments.
• Manage workplace issues and work orders through internal systems with timely resolution.
• Conduct workplace inspections and audits, identify improvement opportunities and support corrective actions.
• Support workplace initiatives, office moves, onboarding, communications, and employee engagement events.
• Collaborate with internal service teams and external suppliers to deliver a seamless workplace experience.

Skills

Facilities management

Customer service

Stakeholder management

Organisational skills

Administrative skills

Tools

Microsoft Office

Job description

Mitie is seeking a Workplace Coordinator in Birmingham to support exceptional workplace experiences in a professional services environment. You will act as a key ambassador for Mitie and our client, ensuring operational excellence and outstanding service for colleagues, clients, and visitors.

Responsibilities include delivering workplace and soft services, managing issues, conducting inspections, supporting onboarding and employee engagement events, and collaborating with internal teams and