Workplace Coordinator

Mitie Cleaning & Hygiene Services; Birmingham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Virtual GP

Salary Finance

MiDeals discounts

Cycle to work

Enhanced pension

Job summary

Mitie is seeking a Workplace Coordinator in Birmingham to support exceptional workplace experiences in a professional services environment. You will act as a key ambassador for Mitie and our client, ensuring operational excellence and outstanding service for colleagues, clients, and visitors.

Responsibilities include delivering workplace and soft services, managing issues, conducting inspections, supporting onboarding and employee engagement events, and collaborating with internal teams and

Qualifications

• Experience in workplace, facilities management, hospitality, customer service, or corporate environments.
• Excellent organisational and administrative skills.
• Strong communication and stakeholder management.
• Proactive, solution-focused approach to service delivery.
• Ability to work independently while collaborating with a team.

Responsibilities

• Deliver workplace and soft services across the site to maintain professional, safe, and welcoming environments.
• Manage workplace issues and work orders through internal systems with timely resolution.
• Conduct workplace inspections and audits, identify improvement opportunities and support corrective actions.
• Support workplace initiatives, office moves, onboarding, communications, and employee engagement events.
• Collaborate with internal service teams and external suppliers to deliver a seamless workplace experience.

Skills

Facilities management

Customer service

Stakeholder management

Organisational skills

Administrative skills

Tools

Microsoft Office

Job description

Better places, thriving communities.

Workplace Coordinator

Three Chamberlain Square, Birmingham | Full Time

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a Workplace Coordinator to support the delivery of an exceptional workplace experience within a professional services environment, acting as a key ambassador for both Mitie and our client while ensuring operational excellence, outstanding service, and a welcoming workplace for colleagues, clients, and visitors.

Role Responsibilities

• Deliver workplace and soft services across the site, ensuring all environments are maintained to a professional, safe, and welcoming standard.
• Manage workplace issues and work orders through internal systems, ensuring timely resolution and effective communication with stakeholders.
• Conduct workplace inspections and audits, identifying opportunities for improvement and supporting corrective actions where required.
• Support workplace initiatives, office moves, onboarding activities, communications, and employee engagement events.
• Collaborate with internal service teams and external suppliers to deliver a seamless, world-class workplace experience.

What We're Looking For

• Experience within workplace, facilities management, hospitality, customer service, or corporate environments.
• Excellent organisational and administrative skills with the ability to manage multiple priorities effectively.
• Strong communication and stakeholder management skills, with the ability to build positive relationships at all levels.
• A proactive, solution-focused approach with a passion for delivering outstanding customer service.
• The ability to work independently while contributing effectively to a collaborative team environment.

Required Qualifications

• Good level of IT literacy, including Microsoft Office applications.
• Experience working in a customer-facing or workplace support role.

What's In It For You?

• Opportunity to work within a prestigious professional services environment.
• Access to career development and training opportunities, including support towards IOSH certification.
• Be part of a collaborative team committed to creating exceptional workplace experiences and delivering service excellence.

There's a place for you at Mitie, join us today

Our market-leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans. When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices! We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie). We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000! Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you. We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Chloe Smailes at [e-mail].

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally.

We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?