Workplace Experience Coordinator (Part Time, Temporary)

Confidential; Greater London; On-site; GBP 21,000 - 23,000; Part time

Job summary

Confidential in London is seeking a Workplace Experience Coordinator for a part-time, temporary position based fully in the Marble Arch office. The role supports reception, meeting room preparation and visitor handling with a focus on proactive, friendly service.

Core duties include assisting the receptionist, coordinating refreshments, managing couriers and mail, keeping supplies in check, and helping with general admin and office maintenance. ASAP start for 4–6 weeks.

Qualifications

• Previous experience in a similar customer facing office position.
• Strong customer service mindset and a genuine interest in helping colleagues and visitors.
• Ability to build effective relationships with stakeholders including building management, security, visitors and colleagues.
• Approachable, friendly and comfortable engaging with people at all levels.
• Proactive and observant with the confidence to identify and resolve issues without being asked.

Responsibilities

• Support the full-time Receptionist, covering breaks and lunch hours.
• Prepare meeting rooms at start of day and reset during the day.
• Welcome visitors and provide a professional, helpful service.
• Manage visitor passes.
• Coordinate refreshments, catering and room setup for meetings and events.
• Support staff communications when required.
• Order and manage couriers as required.
• Liaise with cleaning team regarding issues.
• Maintain locker records and access keys.
• Scan, print, bind and laminate documents as requested.
• Distribute incoming mail and process returns to sender.

Skills

Customer service

Relationship building

Communication

Proactive

Office operations

Time management

Multitasking

Job description

Workplace Experience Coordinator

Contract Type: Temporary, Part Time

Hours: 8:30am - 14:30pm Monday to Friday

Location: Marble Arch, London (fully based in office)

Hourly Pay: 15.50- 16.50

Duration: 4-6 weeks

Starting: ASAP

We are recruiting for a Workplace Experience Coordinator for an amazing client of ours - this is a visible and hands on role, focused on providing a consistently helpful service to colleagues and visitors along with supporting the smooth day to day running of their office.

The role takes an internal customer service approach, so we're looking for someone who is approachable, responsive and comfortable building relationships across the business. In this role you will regularly move around the office and wider building to monitor shared spaces, support Reception, prepare meeting rooms and identify where assistance is needed - initiative is key!

Job Responsibilities

• Support the full time Receptionist, covering breaks and the daily lunch hour and any other requested support and assistance
• Prepare meeting rooms at beginning of day and reset them as required during working hours
• Welcome visitors and provide a professional, helpful service
• Manage visitor passes
• Coordinate refreshments, catering and room set up for meetings and events
• Support staff communications when required
• Order and manage couriers as required
• Liaise with the cleaning team regarding any related issues
• Maintain records of locker and locker key assignments
• Scanning, printing, binding and laminating any requested documents
• Open, scan and distribute incoming mail
• Process return to sender mail
• Manage the franking machine with the supplier
• Frank / prepare all outgoing post for Royal Mail collection
• Monitor, track and order all supplies for the office, meeting rooms, stationery room, kitchen and bathrooms, ensuring this is done so at competitive rates
• Process POs and Invoices
• Ensure the office remains in line with carbon reduction targets and the supplier charter
• Promote recycling and reduce office waste
• Manage confidential waste
• Coordinate coffee-machine maintenance with the supplier
• Help ensure the office remains tidy and maintained to the expected standard
• Help with moving furniture for larger, scheduled meetings
• Be on hand to support the team with any admin, projects or requested help where needed

Key skills and experience we're looking for

• Previous experience in a similar customer facing office position
• A strong customer service mindset, with a genuine interest in helping colleagues and visitors.
• Able to build effective relationships with key stakeholders, including building management, security, external visitors and colleagues
• Approachable, friendly and comfortable engaging with people at all levels
• Proactive and observant, with the confidence to identify and resolve issues without always waiting to be asked
• Comfortable working visibly across the office, regularly monitoring shared spaces and checking that colleagues have what they need
• Responsive and dependable, taking ownership of requests and following them through
• Practical and flexible, with a willingness to support a varied range of office, reception and meeting room activities
• Able to prioritise effectively and use judgement about when to act independently and when to elevate an issue

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.