Workplace Experience Coordinator

CBRE HV; Redhill; On-site; GBP 23,000 - 29,000; Full time

Job summary

CBRE HV is seeking a Workplace Experience Coordinator in the United Kingdom. You will be the first point of contact for building occupants, greeting visitors and handling inquiries with a professional, customer-focused approach.

You will coordinate activities, manage maintenance requests, and support on-site events, while following safety procedures and coordinating with vendors to ensure a seamless workplace experience.

Qualifications

• High School Diploma or GED (up to 2 years of related experience).
• Ability to follow basic work routines and standards.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all those entering the facility, greet them warmly.
• Answer the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities for requestors.
• Manage maintenance work orders; coordinate mail, office supplies, and onboarding.
• Acknowledge inquiries or complaints; provide solutions in a customer-service oriented way.
• Manage on-site events: secure space, set up and tear down, deliver supplies.
• Follow property emergency procedures and notify parties to ensure safety.
• Coordinate with vendors supplying services or goods to the workplace.
• Explain detailed information within the team and follow manager instructions.
• Apply defined duties and procedures to solve straightforward problems.

Skills

Strong communication skills

Microsoft Office proficiency

Strong organizational skills

Education

High School Diploma or GED

Job description

About the Role: As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering world-class customer service experience to employees of a designated building. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the employees of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Make a memorable first impression by answering the telephone in a professional manner.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, and co-workers. Provide solutions in a professional customer service-driven manner.
• Manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

Additional Information

If you require any adjustments or support in connection with your application or the recruitment process, please contact [e-mail] . We are committed to ensuring that all candidates can participate fully in the process.

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