Experience Svcs Coordinator

CBRE; Reading; On-site; GBP 21,000 - 30,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Reading to deliver world-class customer service to employees and guests in a designated building.

You will be the first point of contact, greet visitors, issue passes, answer phones, and support on-site events and daily operations to ensure a welcoming environment.

Qualifications

• High School Diploma or GED required.
• Ability to follow basic work routines and standards.
• Strong communication skills for everyday interactions.
• Proficient in Microsoft Word, Excel, Outlook.
• Excellent organizational abilities and attention to detail.

Responsibilities

• Greet visitors and be the first point of contact for entrants.
• Issue visitor and parking passes and follow security protocols.
• Answer calls professionally and assist with information.
• Coordinate and support on-site events and meetings.
• Manage and coordinate maintenance, janitorial, and office services.
• Handle inquiries and provide solutions with a customer-service mindset.
• Coordinate with vendors for workplace services or supplies.
• Follow security and emergency procedures and report issues to management.

Skills

MS Office

Communication

Organizational skills

Following routines

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.
• Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations
• and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including
• mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a
• professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and
• delivery of supplies.
• Follow property‑specific security and emergency procedures. Notify appropriate parties to ensure the safety of
• all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the
• manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures
• to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.