Workplace Experience Coordinator

CBRE Group, Inc.; Greater London; Sur place; GBP 24 000 - 30 000; Plein temps

Résumé du poste

CBRE Group, Inc. in Greater London is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees in a designated building.

You will greet visitors, answer calls, coordinate events, manage maintenance work orders, and support on-site vendors while following safety procedures.

This on-site role requires strong organization and communication skills and a proactive, service-oriented mindset.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products (Word, Excel, Outlook).
• Strong organizational skills with an inquisitive mindset.

Responsabilités

• Greet visitors and be the first point of contact.
• Answer the telephone in a professional manner.
• Coordinate recreational, dining, and business activities as requested.
• Manage maintenance work orders and coordinate workplace services.
• Address employee inquiries with professional, customer-service-driven responses.
• Plan and support on-site events including setup and teardown.
• Follow emergency procedures to ensure building safety.
• Coordinate with vendors supplying workplace services.
• Explain information clearly within the team and follow manager directions.
• Apply existing procedures to solve straightforward problems.

Connaissances

Customer service

Communication

Team collaboration

Formation

High School Diploma or GED

Outils

Microsoft Office

Description du poste

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering world-class customer service experiencetoemployeesofadesignatedbuilding.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to theemployeesofadesignatedbuilding.

WhatYou’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor.

• Make a memorable first impression by answering the telephone in a professional manner.

• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.

• Manage maintenance work orders as needed. Coordinate and execute workplace services including mail,officesupplyservices,andonboarding.

• Acknowledge inquiries or complaints from employees, and co-workers. Provide solutions in a professionalcustomerservice-drivenmanner.

• Manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.

• Follow property-specific emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.

• Coordinate with vendors who supply services or goods to the workplace.

• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.

• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

WhatYou’ll Need:

• High School Diploma or GED with up to 2 years of job-related experience.

• Ability to follow basic work routines and standards in the application of work.

• Communication skills to exchange straightforward information.

• WorkingknowledgeofMicrosoftOfficeproducts.ExamplesincludeWord,Excel,Outlook,etc.

• Strong organizational skills with an inquisitive mindset.