Workplace Experience Ambassador

Mitie Group; Newbury; Presencial; GBP 25.000 - 35.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible benefits platform Choices

Virtual GP & family support

Salary Finance

MiDeals discounts

Cycle-to-work scheme

Life cover

Mitie Stars recognition

Training & development

Descripción de la vacante

Mitie Group in Newbury is seeking a proactive Workplace Experience Ambassador to be the welcoming, connected face of our Signature workplace. You’ll roam the site, engage with people, spot improvements and take ownership to enhance daily life at work.

Join a high-profile corporate environment where you’ll coordinate activations, support staff, and help deliver a positive employee experience through Moments and engagement initiatives.

Formación

• Experience in facilities management or workplace operations is welcome, but not essential.

Responsabilidades

• Be the visible, trusted presence across the workplace and help create a welcoming, connected environment.
• Complete daily floor walks and ensure spaces are ready and functioning.
• Spot issues, raise to teams and drive resolution.
• Welcome and support new starters and plan monthly activations to build community.
• Create engaging workplace content for Viva Engage and communicate employee feedback.

Conocimientos

People engagement

Relationship building

Communication

Event coordination

Descripción del empleo

Better places, thriving communities.

Workplace Experience Ambassador

Location: Newbury

Hours: 40 hours per week

Help us bring the workplace to life.

We're looking for energetic, proactive and naturally engaging people to join our Signature team at a high-profile corporate workplace in Newbury.

As a Workplace Experience Ambassador, you'll be at the heart of the employee experience, making sure the workplace feels welcoming, connected, well cared for and easy to use every day.

This isn't a role where you wait behind a desk for someone to ask for help.

You’ll be out in the workplace, talking to people, spotting what could be better and taking ownership to make it happen.

What You’ll Do

You’ll become a visible and trusted presence across the workplace, helping make every working day a better experience.

• Build relationships with employees and become a go-to person for workplace support
• Complete daily floor walks, looking at the workplace through the eyes of the people using it
• Make sure meeting rooms, collaboration spaces, wellbeing areas, tea points and shared spaces are ready and working as they should
• Spot issues early, raise them with the right teams and own the communication through to resolution
• Welcome and support new starters as they get to know the workplace
• Plan and deliver monthly workplace activations that bring people together and build community
• Create engaging workplace content and posts for Viva Engage
• Listen to employee feedback and use it to help improve the workplace experience
• Coordinate with teams including Cleaning, Security, Engineering, Hospitality, IT and Events
• Support workplace administration, ordering and stock management
• Help colleagues find the right space, service or support for what they need.
• You may not personally fix every issue, but you'll always take ownership of the experience.
• Who are we looking for?
• We're interested in your personality, attitude and ability to connect with people.
• You might currently work in workplace experience, hospitality, retail, fitness, leisure, community, events, customer service or another people-focused environment.

You’ll Thrive In This Role If You

• Genuinely enjoy helping people
• Build relationships and rapport naturally
• Are confident approaching and engaging with different people
• Notice the small things that others might miss
• Take ownership rather than simply passing problems on
• Are creative and enjoy finding new ways to engage people
• Are organised and comfortable managing different priorities
• Stay calm, positive and solutions-focused when things change
• Enjoy bringing people together and creating a sense of community
• Are comfortable using technology and collaboration tools
• Take pride in creating spaces that feel welcoming and cared for.
• Experience in facilities management or workplace operations is welcome, but it isn’t essential. We’re looking for someone with the right mindset who wants to learn, develop and make a real difference to how people experience their workplace.

Become a Moment Maker

At Signature, we use Momentology® to intentionally design and deliver moments that shape how people experience the workplace.

As a Workplace Experience Ambassador, you’ll become a Moment Maker, learning how to understand what people need, remove friction, create connection and turn everyday interactions into moments that matter.

It could be helping a new starter feel at home, resolving an issue before it becomes a frustration, bringing colleagues together through an activation or simply noticing that someone needs support.

The small moments add up to a great workplace experience.

Why join Signature?

This is an opportunity to have a visible impact on the employee experience at a major corporate workplace in Newbury.

You’ll Have The Opportunity To

• Create real impact by seeing the difference your actions make every day
• Build community through events, activations and employee engagement
• Develop through Momentology® and build your skills in workplace and experience delivery
• Work across different teams and learn how a large workplace operates
• Grow your career across workplace experience, employee engagement and operations.
• You won't just work in the workplace. You’ll help bring it to life.
• If you’re someone who loves people, brings energy, notices what could be better and takes ownership to make things happen, we’d love to hear from you.
• Come and help us create a workplace where people feel welcomed, connected, supported and able to do your best work.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie’s 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family? Why not share your experience with others about life at Mitie?