Communications and Admin Ambassador

Mitie; Newbury; Sur place; GBP 21 000 - 26 000; Plein temps

Résumé du poste

Signature is seeking a Communications & Admin Ambassador to join our site-based team in Newbury. You’ll be the friendly first point of contact, handling calls, guiding colleagues and visitors, and keeping information accurate across the campus.

You’ll combine excellent communication with organisational flair, maintain directories, support meeting-room bookings and help deliver engaging internal communications. A great fit if you enjoy teamwork and helping others.

Qualifications

• Strong communication and organisational skills.
• Confident telephone manner.
• Curious and eager to learn how the business works.
• Clear written and verbal communication.
• Excellent attention to detail.
• Organised and up-to-date information management.
• Take ownership and follow through.
• Ability to prioritise multiple tasks.
• Comfortable learning new technology and systems.
• Team player and collaborative.

Responsabilités

• Answer incoming calls with confidence, warmth and professionalism.
• Connect employees and customers with the right person or team quickly.
• Maintain accurate contact information, directories and escalation details.
• Take ownership of messages and ensure they reach the right destination.
• Provide administration across the Concierge and wider workplace operation.
• Maintain accurate trackers, records, shared files and operational data.
• Support the meeting-room management system and routine bookings.
• Create clear, engaging employee communications and Viva Engage posts.
• Support workplace campaigns, service notices and campus communications.
• Raise approved purchase orders and maintain purchasing records.
• Research suppliers, gather quotations and support procurement administration.
• Provide cover for the Travel Concierge when required.
• Support the wider Concierge team during busy periods or colleague absence.

Connaissances

Communication skills

Custom er service mindset

Professional telephone manner

Organised

Attention to detail

Microsoft 365

Outils

Microsoft 365

Description du poste

Communications & Admin Ambassador | Newbury40 hours per week | Site-based in Newbury

Be the person who knows where to go, who to ask and how to make things happen.We're looking for a confident, organised and naturally helpful Communications & Admin Ambassador to join our Signature team at a high-profile corporate campus in Newbury.

This is much more than a traditional switchboard or administration role.

You'll become a central source of knowledge and support across the workplace, helping employees and customers reach the right people, keeping important information accurate and supporting the communications and administration that keep a busy campus moving.

Every call, message and request is an opportunity to make someone's day easier.

What you'll do

As our Communications & Admin Ambassador, you'll combine brilliant communication with great organisation and attention to detail.

You’ll:

• -Answer incoming calls with confidence, warmth and professionalism
• -Build your knowledge of the business so you can connect employees and customers with the right person or team quickly
• -Maintain accurate contact information, directories and escalation details
• -Take ownership of messages and enquiries and make sure they reach the right destination
• -Provide administration across the Concierge and wider workplace operation
• -Maintain accurate trackers, records, shared files and operational data
• -Support the meeting-room management system and help with routine booking enquiries
• -Create clear, engaging employee communications and Viva Engage posts
• -Support workplace campaigns, service notices and campus communications
• -Raise approved purchase orders and maintain accurate purchasing records
• -Research suppliers, gather quotations and support procurement administration
• -Provide cover for the Travel Concierge when required
• -Support the wider Concierge team during busy periods or colleague absence.

You’ll help make sure information is clear, administration is accurate and people get to the right support first time.

Who are we looking for?

We're looking for someone who loves helping people, communicates naturally and takes genuine pride in being organised.

You’ll thrive in this role if you:

• -Have a confident and professional telephone manner
• -Enjoy talking to people and helping solve their queries
• -Are curious and enjoy learning how a business works
• -Communicate clearly and naturally, both verbally and in writing
• -Have excellent attention to detail
• -Are organised and enjoy keeping information up to date
• -Take ownership and follow things through
• -Can manage different priorities without losing attention to detail
• -Are comfortable learning new technology and systems
• -Enjoy being part of a collaborative, people-focused team.

Experience within switchboard, administration, concierge, workplace, customer service or another support role would be a great fit. Confidence using Microsoft 365, including Outlook, Word, Excel, PowerPoint and Teams, will also be important.

Experience with purchase orders, supplier research, meeting-room systems or internal communications would be an advantage, but you don't need to have done every part of the role before.

Become a Moment Maker

At Signature, we use Momentology to intentionally design and deliver moments that shape how people experience the workplace.

As a Communications & Admin Ambassador, you’ll become a Moment Maker, bringing Momentology to life through every call, message and interaction.

Sometimes the moment that matters is simply getting someone to the right person first time, providing a clear answer or making a complicated request feel easy.

Why join Signature?

This is a brilliant opportunity for someone looking for a varied role that combines people, communication, administration and workplace experience.

You’ll have the opportunity to:

• -Be the first connection for employees and customers looking for support
• -Build business knowledge and become a trusted source of information
• -Develop your communications skills through employee updates and Viva Engage
• -Broaden your operational experience across administration, procurement, meeting spaces and travel support
• -Develop through Momentology and learn how everyday interactions shape the workplace experience
• -Build your career within Signature and workplace experience.

Clear communication. Accurate support. The right connection.If you're someone who loves helping people, communicates confidently, stays organised and enjoys being the person others can rely on, we'd love to hear from you.

Come and help us make every interaction clear, helpful and easy.