Workplace Coordinator

Mitie Group; Newbury; On-site; GBP 32,000 - 46,000; Full time

Benefits offered by this job

Salary Finance

Choices benefits platform

MiDeals discounts

Cycle-to-work scheme

Life cover

Job summary

Mitie Group is seeking an organised, people-focused Workplace Coordinator for a large Newbury campus. You will lead the Workplace Experience Ambassador team, coordinate services and ensure a ready, welcoming, safe environment each day.

You’ll own day-to-day operations, manage rosters, run daily huddles, coach ambassadors and connect multiple workplace services to deliver a seamless employee experience.

Qualifications

• Experience leading frontline teams in workplace services or facilities.
• Proven ability to manage rotas and deployment.
• Strong communication and ownership mindset.
• Experience in a corporate environment is desirable.

Responsibilities

• Lead the day-to-day deployment and priorities of the Workplace Experience Ambassador team.
• Manage team rotas, building coverage, absence and deployment through the workforce-management system.
• Deliver daily huddles and toolbox talks, giving the team clear priorities and updates.
• Coach and support Ambassadors to deliver high service standards.
• Coordinate workplace readiness across a multi-building campus.
• Act as first point of contact for workplace and facilities queries and own issues to resolution.
• Track service requests and maintenance, updating employees on progress.
• Coordinate activity with Cleaning, Security and other partners for a joined-up experience.
• Support landlord, contractor and supplier activity affecting the workplace.
• Maintain SOPs, trackers, records and reporting.
• Review feedback to identify improvements and lead activations and communications.
• Provide hands-on Ambassador cover to keep operations running smoothly.

Skills

People leadership

Operational coordination

Team rostering

Huddles & toolbox talks

Coaching

MS 365 / workplace mgmt systems

Tools

Microsoft 365

Workplace management systems

Job description

Better places, thriving communities.

Lead the everyday. Keep the workplace moving.

We're looking for an organised, people-focused and hands-on Workplace Coordinator to join our Signature team at a large corporate campus in Newbury.

This is a visible operational leadership role where you'll coordinate the day-to-day activity of our Workplace Experience Ambassador team, connect different workplace services and make sure employees experience a workplace that is ready, welcoming, safe and well supported every day.

You'll be someone who brings clarity when things are busy, spots what needs attention and, importantly, takes ownership until it's resolved.

What you'll do

You'll be at the heart of the day-to-day workplace operation, balancing team leadership, employee experience and operational coordination.

You’ll

• Lead the day-to-day deployment and priorities of the Workplace Experience Ambassador team
• Manage team rotas, building coverage, absence and deployment through the workforce-management system
• Deliver daily huddles and toolbox talks, giving the team clear priorities and updates
• Coach and support Ambassadors to deliver consistently high service standards
• Coordinate workplace readiness across a multi-building campus
• Act as a first point of contact for workplace and facilities queries, taking ownership through to resolution
• Track service requests, maintenance issues and actions, keeping employees updated on progress
• Coordinate activity with Cleaning, Security and other workplace partners to create a joined-up experience
• Support landlord, contractor and supplier activity that affects the workplace
• Maintain workplace SOPs, trackers, operational records and reporting
• Review employee feedback and service insight to identify opportunities for improvement
• Lead workplace activations, events and employee communications
• Provide hands‑on Ambassador cover when required to keep the operation running smoothly.

You won't simply pass issues on. You'll connect the right people, keep communication moving and follow things through.

Who are we looking for?

We're looking for an organised and confident team leader who combines operational know-how with a real understanding of people and experience.

You’ll Thrive In This Role If You

• Enjoy leading, coaching and supporting front-line teams
• Naturally take ownership and follow actions through
• Are highly organised and able to manage competing priorities
• Build strong relationships with colleagues, suppliers and service partners
• Stay calm and practical when plans change or issues escalates
• Understand that operational decisions directly influence employee experience
• Are comfortable coordinating multiple services without needing to be the technical expert in each one
• Communicate clearly and confidently
• Notice what could be better and take action to improve it
• Are happy to be visible, hands‑on and part of the everyday operation.

You ideally bring experience from workplace services, facilities, hospitality, events, reservations, helpdesk or a similar corporate environment, alongside previous experience supervising or leading a front-line team.

Experience managing rotas, team deployment and service standards will be important, as will confidence using Microsoft 365 and workplace-management systems.

Lead through Momentology®

At Signature, we use Momentology® to intentionally design and deliver moments that shape how people experience the workplace.

As a Workplace Coordinator, you'll help bring Momentology® to life through daily huddles, coaching, observations and everyday leadership, helping your team understand how even small interactions and operational decisions can shape someone's working day.

You'll Champion Our Moment Maker Mindset

I notice. I care. I act. I improve.

Why join Signature?

This is a great opportunity for someone looking to take the next step in workplace experience and operational leadership.

You’ll Have The Opportunity To

• Lead the everyday by coordinating the people and priorities that keep the workplace running
• Develop a great team through coaching, huddles and practical support
• Connect the workplace by working across workplace teams, service partners, suppliers and building management
• Develop through Momentology® and build your people and experience leadership capability
• Make a visible difference by turning employee feedback and operational insight into action
• Grow your career across workplace experience, operations, team leadership and service integration.

One team. One workplace. Every moment counts.

If you're someone who enjoys leading people, loves bringing order to a busy operation and takes pride in making the workplace better for others, we'd love to hear from you.

Come and help us create a workplace where people feel supported, services feel connected and the everyday experience simply works.

Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.

We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we'll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!

We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.

Life cover is the greater of your equivalent annual salary or a minimum of £10,000 - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there's a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

Since 1987, Mitie's 84,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team.

Together our diversity makes us stronger.

Looking to move roles but not leaving the Mitie family?

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