Workforce Administrator

Serco; Leicester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Internal training courses

Employee Assistance Programme

Retail discounts

Volunteer day

Employee networks

Job summary

Serco, a global services company, is seeking a Workforce Administrator for its Justice and Immigration team at HMP Fosse Way, Leicester. You will provide essential admin support across Workforce Management, Rostering, Absence and Staff Welfare to keep workforce processes running smoothly.

In this role you will maintain accurate workforce records, assist scheduling activities, and ensure key administrative tasks are completed efficiently, contributing to better service for communities.

Qualifications

• Experience managing competing priorities in a fast-paced environment.
• Strong admin skills with attention to detail and recordkeeping.
• Good working knowledge of Microsoft Excel and office applications.
• Excellent communication skills via phone, email and Teams.
• Collaborative approach to sharing knowledge across workforce functions.
• Ability to multitask and work under pressure.

Responsibilities

• Process and verify overtime claims, ensuring submissions are accurate, appropriately authorised and ready for payroll deadlines.
• Handle enquiries received through shared overtime and workforce management mailboxes, providing timely support and resolution.
• Administer annual leave requests for operational colleagues in line with workforce requirements and organisational policy.
• Support Rostering Coordinators with workforce administration activities, including shift swaps, roster amendments and schedule changes.
• Produce and maintain weekly and monthly Time Off in Lieu (TOIL) reports, ensuring compliance with governance requirements.
• Provide administrative support across Workforce Management, Rostering, Absence and Staff Welfare activities as required.

Skills

Prioritisation

Administration

Excel

Communication

Collaboration

Tools

Microsoft Office Suite

Job description

Location: HMP Fosse Way, Leicester, LE18 4TN, Salary: £26,510 per annum, plus excellent benefits, Schedule: Full-time, Monday to Friday, 40 hours per week, working shifts between 7am and 6pm

Ready to impact a better future?

As a Workforce Administrator in our Justice and Immigration team, you'll provide vital administrative support across Workforce Management, Rostering, Absence and Staff Welfare functions. Your work will help ensure colleagues are supported effectively, workforce processes run smoothly, and operational services continue to deliver for the communities we serve.

Working at the heart of a busy workforce function, you'll help create impactful solutions by maintaining accurate workforce records, supporting scheduling activities, and ensuring key administrative processes are completed efficiently. Through your attention to detail, collaboration and commitment to service, you'll have a positive impact on colleagues while supporting work that touches lives every day.

What You’ll Do As a Workforce Administrator

• Process and verify overtime claims, ensuring submissions are accurate, appropriately authorised and ready for payroll deadlines.
• Manage enquiries received through shared overtime and workforce management mailboxes, providing timely support and resolution.
• Administer annual leave requests for operational colleagues in line with workforce requirements and organisational policy.
• Support Rostering Coordinators with workforce administration activities, including shift swaps, roster amendments and schedule changes.
• Produce and maintain weekly and monthly Time Off in Lieu (TOIL) reports, ensuring compliance with governance requirements.
• Provide administrative support across Workforce Management, Rostering, Absence and Staff Welfare activities as required.

Does this sound like you?

• Experience of managing competing priorities and organising workload effectively in a fast-paced environment.
• Strong administration skills with excellent attention to detail and the ability to maintain accurate records.
• Good working knowledge of Microsoft Excel and other Microsoft Office applications.
• Excellent communication skills with confidence communicating professionally by telephone, email and Microsoft Teams.
• A collaborative approach and willingness to develop knowledge across wider workforce and people functions.
• Ability to multitask, remain organised and deliver high-quality work under pressure.

What We Offer

• 23 days’ holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete a Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).