Hybrid Workforce Administrator – Impact & Support

Serco; Leicester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holiday allowance

Pension scheme

Internal training courses

Employee Assistance Programme

Retail discounts

Volunteer day

Employee networks

Job summary

Serco, a global services company, is seeking a Workforce Administrator for its Justice and Immigration team at HMP Fosse Way, Leicester. You will provide essential admin support across Workforce Management, Rostering, Absence and Staff Welfare to keep workforce processes running smoothly.

In this role you will maintain accurate workforce records, assist scheduling activities, and ensure key administrative tasks are completed efficiently, contributing to better service for communities.

Qualifications

• Experience managing competing priorities in a fast-paced environment.
• Strong admin skills with attention to detail and recordkeeping.
• Good working knowledge of Microsoft Excel and office applications.
• Excellent communication skills via phone, email and Teams.
• Collaborative approach to sharing knowledge across workforce functions.
• Ability to multitask and work under pressure.

Responsibilities

• Process and verify overtime claims, ensuring submissions are accurate, appropriately authorised and ready for payroll deadlines.
• Handle enquiries received through shared overtime and workforce management mailboxes, providing timely support and resolution.
• Administer annual leave requests for operational colleagues in line with workforce requirements and organisational policy.
• Support Rostering Coordinators with workforce administration activities, including shift swaps, roster amendments and schedule changes.
• Produce and maintain weekly and monthly Time Off in Lieu (TOIL) reports, ensuring compliance with governance requirements.
• Provide administrative support across Workforce Management, Rostering, Absence and Staff Welfare activities as required.

Skills

Prioritisation

Administration

Excel

Communication

Collaboration

Tools

Microsoft Office Suite

Job description

Serco, a global services company, is seeking a Workforce Administrator for its Justice and Immigration team at HMP Fosse Way, Leicester. You will provide essential admin support across Workforce Management, Rostering, Absence and Staff Welfare to keep workforce processes running smoothly.

In this role you will maintain accurate workforce records, assist scheduling activities, and ensure key administrative tasks are completed efficiently, contributing to better service for communities.