Interventions Administrator

Serco; West of England; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

23 days holiday

Pension scheme up to 6%

Internal courses & apprenticeships

Employee Assistance Programme

Discounts at retailers

Volunteer day

Job summary

Serco seeks an Interventions Administrator at HMP Ashfield in Bristol to provide essential administrative support for the Interventions and Psychology function, helping deliver accredited programmes that aid rehabilitation and reduce reoffending.

You will maintain records, support programme delivery, and manage information to create a safe, secure environment where rehabilitation can thrive. This role offers purpose and opportunities for growth.

Qualifications

• Experience in a busy administrative environment.
• Accurate record keeping and data handling.
• Proven ability to produce clear minutes of meetings.

Responsibilities

• Maintain local and national databases with up-to-date records for new arrivals and departures.
• Prepare information for Sentence Planning Reviews with complete prisoner files.
• Record and maintain contact logs, emails, and case information in NOMIS and other systems.
• Manage prisoner files in line with data protection requirements and timescales.
• Support Post Programme Reviews by arranging meetings, recording minutes, and distributing reports.
• Produce regular audits and reports to support quality assurance.

Skills

Administrative support

Data handling

Microsoft Office

Record keeping

Meeting minutes

Education

Tools

Microsoft Word

Excel

PowerPoint

Job description

Location: HMP Ashfield, Bristol, BS16 9QJ

Salary: £26,510 per annum plus excellent benefits

Schedule: Full time, 40 hours per week

Ready to impact a better future?

As an Interventions Administrator in our HMP Ashfield team, you'll provide essential administrative support to the Interventions and Psychology function, helping to deliver accredited programmes that support rehabilitation and reduce reoffending. Your work will help ensure prisoners are prepared for a successful return to their communities.

This is a role with real purpose. By maintaining accurate records, supporting programme delivery, and ensuring important information is managed effectively, you'll help create a safe, secure, and respectful environment where rehabilitation can thrive. Our work touches lives every day, and your contribution will help create a positive impact for individuals, communities, and society's future.

What You'll Do As An Interventions Administrator

• Maintain local and national databases, ensuring records for new arrivals and departures are accurate and up to date.
• Prepare information and documentation for Sentence Planning Reviews, ensuring prisoner files contain all required information.
• Record and maintain contact logs, emails, and case information in relevant systems, including NOMIS.
• Manage prisoner files in accordance with data protection requirements and established timelines.
• Support Post Programme Reviews by arranging meetings, recording minutes, and distributing reports to relevant stakeholders.
• Produce regular audits and reports to support quality assurance and continuous improvement within the department.

Does this sound like you?

• Experience working in a busy administrative environment.
• Recent experience of taking accurate meeting minutes.
• Strong organisational and time management skills, with the ability to prioritise workloads effectively.
• Confidence working with data and maintaining accurate records.
• Excellent IT skills, including Microsoft Word, Excel, and PowerPoint, alongside strong written and verbal communication skills.

What We Offer

• 23 days' holiday plus bank holidays (and the option to buy up to five additional leave days each year)
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we're united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).