Administrator

Serco; Leicester; On-site; GBP 29,000 - 36,000; Full time

Benefits offered by this job

23 days holiday

Pension scheme (6%)

Internal courses & qualifications

Wellbeing & health support

Retail discounts

Job summary

Serco is seeking a People Hub Administrator at HMP Fosse Way, Leicester, to support absence management, help managers make informed decisions and ensure colleagues receive timely support.

You'll maintain records, coordinate absence activities, and work with workforce planning teams to keep information accurate, enabling safe and effective service delivery.

Qualifications

• GCSEs in Maths and English, or equivalent qualifications.
• Experience with Microsoft Excel and Word.
• Strong written and verbal communication.
• Excellent organisational skills.
• Experience in a busy administrative environment.
• Collaborative and confidential mindset.
• Trustworthy and professional demeanor.

Responsibilities

• Manage and maintain absence management records in line with policies.
• Schedule, attend and take minutes for weekly absence meetings.
• Prepare and issue correspondence to employees per absence procedures.
• Maintain and update employee records and profiles accurately.
• Collaborate with Workforce Management to keep data up to date.
• Support managers by tracking actions and following up on tasks.
• Manage shared mailboxes and respond professionally to inquiries.

Skills

Strong written and verbal comms

Excellent organisational skills

Collaborative approach

Experience in busy admin environment

Education

GCSEs in Maths and English

Tools

Microsoft Excel

Microsoft Word

Job description

Location: HMP Fosse Way, Leicester, LE18 4TN

Salary: £26,510 per annum, plus excellent benefits

Schedule: Full-time, Monday to Friday, 40 hours per week, working shifts between 7am and 6pm

Ready to impact a better future?

As a People Hub Administrator in our People Hub team, you'll play a vital role in supporting absence management processes, helping managers make informed decisions and ensuring colleagues receive timely support. Your work will help maintain an effective, well‑organised workforce across the business.

You'll be at the heart of a busy support function, working closely with managers, employees and workforce planning teams to maintain accurate records, coordinate key absence management activities and ensure processes are followed consistently. By providing trusted administrative support, you'll help create positive outcomes for colleagues while supporting the safe and effective delivery of services that touch lives every day.

What You’ll Do As a People Hub Administrator

• Manage and maintain absence management records in line with company policies and procedures.
• Schedule, attend and take minutes for weekly absence management meetings.
• Prepare and issue correspondence to employees in line with absence and unauthorised absence procedures.
• Maintain and update employee records and profiles accurately.
• Work closely with Workforce Management colleagues to ensure workforce information remains accurate and up to date.
• Support managers by monitoring actions and ensuring follow‑up activities are completed in a timely manner.
• Manage shared mailboxes and respond to enquiries professionally and efficiently.

Does this sound like you?

• GCSEs in Maths and English, or equivalent qualifications.
• Good IT skills, including experience using Microsoft Excel and Word.
• Strong written and verbal communication skills, with the ability to engage effectively with people at all levels.
• Excellent organisational skills with the ability to prioritise workload and meet deadlines.
• Experience working in a busy administrative environment with competing priorities.
• A collaborative approach and commitment to delivering high‑quality support.
• Professional, trustworthy and committed to maintaining confidentiality.

What We Offer

• 23 days' holiday plus bank holidays
• Up to 6% contributory pension scheme
• Over 1,100 internal courses available, funding for qualifications and apprenticeships (we currently offer over 60 different apprenticeships), mentoring opportunities, and a focus on internal progression.
• Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
• Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
• Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
• Our employee networks support connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including veterans, LGBTQIA+ employees, women, parents and carers, people with disabilities, and people from all cultural backgrounds.

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our 'Ban the Box' pledge (some roles may have security exemptions).