Case Management Administrator

Serco; Leicester; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Holidays: 25 days + bank holidays

Pension: Up to 6% contributory

Training and development

Health and wellbeing: EAP & wellbeing

Discounts across retailers/services

Employee networks

Job summary

Serco is seeking a Case Management Administrator for the Offender Management Unit at HMP Fosse Way, LE18 4TN. The role provides essential clerical support, maintains prisoner records, and collaborates with internal teams and external agencies to ensure secure documentation and accurate reporting.

You will assist with transfers, receptions, discharges and licence production, while upholding PSI guidelines and data protection standards in a busy government environment.

Qualifications

• Excellent administrative skills and experience in a busy office.
• Strong written and verbal communication skills.
• High levels of accuracy and attention to detail.
• GCSEs (or equivalent) in English and Mathematics.
• The ability to work as part of a team and manage competing priorities.
• A professional approach to handling sensitive and confidential information.
• A positive attitude to learning, training and change.

Responsibilities

• Provide clerical and administrative support across all areas of the Offender Management Unit.
• Maintain accurate prisoner records on relevant computer systems and local recording systems.
• Work closely with Prison Offender Managers and Supervisors to support transfers, receptions, discharges and licence production.
• Communicate effectively with internal teams and external agencies including Police, Probation, Courts and other prisons.
• Ensure all documentation is handled securely and confidentially at all times.
• Produce reports and maintain accurate audit trails of actions taken.
• File, archive and manage prisoner records in line with security and data protection requirements.
• Support sentence planning, parole, categorisation and release processes in line with PSI guidelines.
• Demonstrate flexibility by supporting different OMU functions as required.

Skills

Administrative skills

Strong communication

Attention to detail

Confidentiality

Team player

Learning mindset

Professional handling of information

Education

GCSEs in English and Maths

Tools

Microsoft Word

Microsoft Excel

Job description

Location: HMP Fosse Way, LE18 4TN
Salary: £26,510 per annum plus excellent benefits
Schedule: Full time, 40 hours per week- Monday- Friday
Ready to impact a better future?

You’ll Be Entrusted To

What you’ll do as a Case Management Administrator

• Provide clerical and administrative support across all areas of the Offender Management Unit.
• Maintain accurate prisoner records on relevant computer systems and local recording systems.
• Work closely with Prison Offender Managers and Supervisors to support transfers, receptions, discharges and licence production.
• Communicate effectively with internal teams and external agencies including Police, Probation, Courts and other prisons.
• Ensure all documentation is handled securely and confidentially at all times.
• Produce reports and maintain accurate audit trails of actions taken.
• File, archive and manage prisoner records in line with security and data protection requirements.
• Support sentence planning, parole, categorisation and release processes in line with PSI guidelines.
• Demonstrate flexibility by supporting different OMU functions as required.
  

Specialist Case Administration Responsibilities

Depending on your allocation, you may also support:

• Sentence calculations, completing Level 1 training and maintaining competency thereafter.
• Parole administration, including identifying eligible prisoners, compiling parole dossiers and liaising with the Parole Board.
• Public protection activity, including monitoring communications and supporting risk management meetings.
• Custody administration, including court lists, video link bookings and liaison with escort providers.
• Home Detention Curfew (HDC) processes, identifying eligible prisoners and managing documentation in line with PSO and PSI requirements.
  

Does this sound like you?

You’ll be a great fit for this role if you have:

• Excellent administrative skills and experience working in a busy office environment.
• Strong written and verbal communication skills.
• High levels of accuracy and attention to detail.
• Confidence using Microsoft Word and Excel.
• GCSEs (or equivalent) in English and Mathematics.
• The ability to work as part of a team and manage competing priorities.
• A professional approach to handling sensitive and confidential information.
• A positive attitude to learning, training and change.
  

Desirable Experience Includes

• Experience working within an Offender Management Unit.
• Previous experience working with offenders or within a custodial environment.
  

Vetting And Checks

An Enhanced DBS check is required for this role. This includes spent and unspent convictions, cautions, and any relevant information held by local police, in accordance with the Rehabilitation of Offenders Act and safeguarding requirements. You will also complete an Occupational Health Questionnaire to allow us to provide any support needed for you to succeed in the role.

Discover all you need to keep growing

We’re one of the top 1% of international employers, so you can be confident you’ll be part of a supportive organisation that values integrity, professionalism and development. You’ll receive full training for specialist duties and have opportunities to build a meaningful career within justice services.

What We Offer

• Holidays: 25 days plus bank holidays
• Pension: Up to 6% contributory pension scheme
• Training and development: Role‑specific training, sentence calculation certification and ongoing development
• Health and wellbeing: Employee Assistance Programme and wellbeing support
• Discounts: Discounts across a wide range of retailers and services
• Employee networks: Inclusive networks supporting collaboration, belonging and growth
  

A Little Bit About Us

At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our Inclusive Recruitment Commitment

We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

• Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
• Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
  

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