Workday Post-Deployment Delivery Leader

Kainos; Derry/Londonderry; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology consulting firm in Derry is seeking a Service Manager to lead post-deployment support services for Workday implementations. The ideal candidate should possess strong project management skills, at least two years of service management experience, and familiarity with Workday solutions. You will be responsible for ensuring client satisfaction while managing distributed teams and service agreements effectively. This challenging role offers the opportunity to drive service improvements and support client business growth.

Qualifications

• Two years of service management delivery experience in a consulting/IT services environment.
• Full lifecycle project management experience, from opportunity definition to service transition.
• Experience managing distributed teams.

Responsibilities

• Manage the transition of client Workday implementations into Post-Deployment Services.
• Deliver all aspects of support services in line with service level agreements.
• Continuously seek feedback from clients to improve service delivery.

Skills

Strong communication skills with an affable and credible persona

Ability to make sound decisions under pressure

Excellent negotiating and influencing skills

Good team player with strong leadership skills

Project management leadership

Tools

Workday

ITIL processes

Job description

A leading technology consulting firm in Derry is seeking a Service Manager to lead post-deployment support services for Workday implementations. The ideal candidate should possess strong project management skills, at least two years of service management experience, and familiarity with Workday solutions. You will be responsible for ensuring client satisfaction while managing distributed teams and service agreements effectively. This challenging role offers the opportunity to drive service improvements and support client business growth.