Workday & Help Desk Specialist

OSV; Derry/Londonderry; Vor Ort; GBP 26.000 - 36.000; Vollzeit

Zusammenfassung

OneSource Virtual (OSV) is seeking an IT Help Desk Analyst to join the EMEA team, supporting users with Workday and Salesforce tickets.

You will provide professional service, navigate Workday, communicate via email, and help meet performance metrics while collaborating with the global team.

The role requires 2+ years administration experience, English fluency, and strong MS Office skills; experience with Workday/Salesforce is a plus.

Qualifikationen

• 2+ years of administration experience.
• Excellent communication skills both written and verbal in English.
• Intermediate Excel experience.
• Advanced proficiency in Microsoft Office.
• Ability to prioritize tasks.

Aufgaben

• Provide professional and timely service to internal and external customers.
• Effective communication skills via email.
• Provide Workday platform navigation and access assistance to contact centre requests.
• Support team goals for performance metrics and service level agreement statistics for all cases (written and verbal).
• Escalation of service delivery issues to on site Lead and Corporate contacts as appropriate.
• Participate in ongoing training relative to the functional area.
• Form strong partnerships within the department and organization.
• Identify and document areas of improvement or innovation through process change or automation.
• Meets or exceeds all performance standards.
• Assumes other duties as assigned by Manager.

Kenntnisse

Customer service

English fluency

Written communication

Team collaboration

Problem solving

Tools

Excel

Microsoft Office

Workday

Salesforce

Jobbeschreibung

OneSource Virtual (OSV) is seeking an IT Help Desk Analyst to join the EMEA team, supporting users with Workday and Salesforce tickets.

You will provide professional service, navigate Workday, communicate via email, and help meet performance metrics while collaborating with the global team.

The role requires 2+ years administration experience, English fluency, and strong MS Office skills; experience with Workday/Salesforce is a plus.