Work Area Manager

Royal Mail; Chester; On-site; GBP 36,000 - 40,000; Full time

Job summary

A leading postal service provider is seeking a Work Area Manager to oversee operations at a busy mail centre. In this role, you'll lead a dedicated team, ensuring all operational targets are met while promoting a culture of health and safety and continuous improvement. Ideal candidates will demonstrate strong leadership, communication, and problem-solving skills. The salary ranges from £36,353 to £39,353 with additional benefits including a 10% bonus potential and 25 days annual leave.

Benefits

10% bonus potential

25 days annual leave

Generous pension scheme

Qualifications

• Experience in operational management and leadership.
• Ability to manage diverse teams effectively.
• Strong communication skills to engage and motivate staff.

Responsibilities

• Manage operations in a busy mail centre.
• Lead a dedicated team, ensuring performance standards.
• Champion health and safety initiatives.

Skills

Leadership focus

People focus

Resilience focus

Achievement focus

Improvement focus

Customer-centric focus

Job description

As a Work Area Manager, you will work in a busy mail centre, responsible for managing operations in a specified area.

Night Shift Patterns

41 hours, Monday - Friday with attendance start times between 21:27 finishing 07:42.

What does the role involve?

Leading a dedicated team of full and part time employees, you'll hold regular one‑to‑one and team meetings and review the area's performance and plans on a daily basis. Championing health and safety initiatives, increasing efficiency, and identifying areas of improvement are essential to your role.

Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met. With line management responsibility you’ll manage your team's sick absence, attendance, training and development and you’ll get involved in our programme of continuous improvement.

What skills and experience are we looking for?

• Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, and takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and develops talent, collaborates, takes time to know and understand others' needs and perspectives, and ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides reassurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, and remains positive and realistic even under pressure.
• Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance, and builds confident teams using a coaching style. Holds others accountable, uses resources to ensure delivery, keeps promises, and is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, and implements new processes and services to meet changing customer needs.
• Customer‑Centric Focus: Implements a customer‑first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision‑making, monitors goals for customer service, and promotes investment and change that improves the end‑to‑end customer experience.

At Royal Mail we connect companies, customers and communities across the country, delivering a 'one‑price‑goes‑anywhere', universal postal service to more than 30 million addresses. We aim to be recognised as the best delivery company in the UK and across Europe.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

£36,353 – £39,353 (dependent on experience). 10% bonus potential, 25 days annual leave and a generous pension scheme. Full time, Permanent.