Women's Support Worker

Harrogate Homeless Project; Harrogate; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

33 days annual leave (including bank &

Birthday leave

Healthcare package

Travel benefits

Workplace pension scheme

Job summary

Harrogate Homeless Project seeks a compassionate Women's Support Worker to join our Client Services Team, delivering person-centred support to women experiencing homelessness and housing insecurity across our hostel, Springboard Day Centre and accommodation. You will help clients access services, opportunities and encouragement to move forward with their lives.

Working with caseworkers and volunteers, you will support induction, maintain records, assist with housing benefit applications and help

Qualifications

• Caring and resilient individual with commitment to supporting women facing complex challenges.

Responsibilities

• Provide day-to-day support to female clients in hostel and supported accommodation.
• Deliver a professional reception service to clients and visitors.
• Support induction of new female residents and complete paperwork.
• Work with caseworkers to encourage engagement with support activities and appointments.
• Build trust with clients and provide practical and emotional support.
• Maintain a safe, inclusive environment and manage behavior per policies.
• Handle service charges and donations with accurate cash handling and records.
• Maintain client records, support notes and incident logs in databases.
• Carry out health and safety checks and room inspections in accommodation.
• Assist with housing benefit applications and related documentation.
• Support induction and supervision of volunteers.
• Collaborate with colleagues and partner agencies to achieve positive outcomes.
• Contribute to fundraising activities and wider charity work.

Job description

Are you passionate about supporting vulnerable women to overcome challenges, rebuild confidence and achieve greater independence? Harrogate Homeless Project is seeking a compassionate and dedicated Women's Support Worker to join our Client Services Team. This rewarding role provides vital support to women experiencing homelessness and housing insecurity, helping them access the services, opportunities and encouragement they need to move forward with their lives. Working across our hostel, Springboard Day Centre and supported accommodation, you will provide person-centred support in a safe, welcoming and non-judgemental environment. You'll be part of a supportive team committed to empowering women to achieve positive outcomes and maintain sustainable tenancies.

• Provide day-to-day support and assistance to female clients living within our hostel and supported accommodation.
• Deliver a professional and welcoming reception service to clients, visitors and members of the public.
• Support the induction of new female residents, ensuring all relevant paperwork and processes are completed.
• Work closely with caseworkers to encourage and support clients to engage with agreed support activities and appointments.
• Build positive, professional and trusting relationships with clients, providing practical and emotional support where appropriate.
• Maintain a safe, non-discriminatory and inclusive environment for all clients.
• Manage client behaviour in accordance with organisational policies and procedures, issuing warnings and evictions where necessary.
• Collect service charges and donations, ensuring accurate cash handling and record keeping.
• Maintain accurate client records, support notes and incident logs using HHP's database systems.
• Carry out health and safety checks, including room inspections, to ensure accommodation remains safe and suitable.
• Support the reporting and resolution of maintenance issues within client accommodation.
• Assist clients with housing benefit applications and related documentation.
• Support the induction and supervision of volunteers.
• Work collaboratively with colleagues, volunteers and partner agencies to achieve positive client outcomes.
• Contribute to fundraising events, promotional activities and the wider work of the charity.

What We Are Looking For

We are looking for someone who is caring, resilient and committed to supporting women facing complex challenges.

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living. We work with partners to give people facing disadvantage hope of a different future and empower people to change their lives through support, accommodation and opportunity.

• Opportunities for professional development and training.
• 33 days annual leave (including bank holidays) plus birthday leave.
• Healthcare package.
• Travel benefits.
• Workplace pension scheme.
• The opportunity to make a real difference in the lives of women experiencing homelessness.