Support Worker — Empower Lives in Housing & Day Centre

Harrogate Homeless Project; Harrogate; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days annual leave

Healthcare package

Travel benefits

Workplace pension

Job summary

Harrogate Homeless Project provides a vital service to people experiencing homelessness in Harrogate. The Support Worker will help run our hostel, Springboard Day Centre and supported accommodation, delivering person-centred practical support in a welcoming environment.

You will play a key role in engagement, records management and working with volunteers to empower residents toward independent living. A rewarding role with development opportunities and a strong community focus.

Responsibilities

• Providing reception and administrative support across our services.
• Welcoming new residents and completing client inductions.
• Delivering person-centred support in a safe, non-judgemental environment.
• Encouraging and supporting clients to engage with activities and support plans.
• Maintaining accurate client records and database entries.
• Handling service charge payments and donations accurately.
• Supporting volunteers and helping create a positive environment.
• Managing challenging situations professionally, including enforcing policies where required.
• Carrying out health and safety checks and helping maintain accommodation standards.
• Supporting housing benefit administration and related documentation.
• Working collaboratively with colleagues to achieve positive outcomes for clients.
• Contributing to Harrogate Homeless Project's fundraising and community engagement activities.

Job description

Harrogate Homeless Project provides a vital service to people experiencing homelessness in Harrogate. The Support Worker will help run our hostel, Springboard Day Centre and supported accommodation, delivering person-centred practical support in a welcoming environment.

You will play a key role in engagement, records management and working with volunteers to empower residents toward independent living. A rewarding role with development opportunities and a strong community focus.