Support Worker

Harrogate Homeless Project; Harrogate; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

33 days annual leave

Healthcare package

Travel benefits

Workplace pension

Job summary

Harrogate Homeless Project provides a vital service to people experiencing homelessness in Harrogate. The Support Worker will help run our hostel, Springboard Day Centre and supported accommodation, delivering person-centred practical support in a welcoming environment.

You will play a key role in engagement, records management and working with volunteers to empower residents toward independent living. A rewarding role with development opportunities and a strong community focus.

Responsibilities

• Providing reception and administrative support across our services.
• Welcoming new residents and completing client inductions.
• Delivering person-centred support in a safe, non-judgemental environment.
• Encouraging and supporting clients to engage with activities and support plans.
• Maintaining accurate client records and database entries.
• Handling service charge payments and donations accurately.
• Supporting volunteers and helping create a positive environment.
• Managing challenging situations professionally, including enforcing policies where required.
• Carrying out health and safety checks and helping maintain accommodation standards.
• Supporting housing benefit administration and related documentation.
• Working collaboratively with colleagues to achieve positive outcomes for clients.
• Contributing to Harrogate Homeless Project's fundraising and community engagement activities.

Job description

Are you passionate about supporting vulnerable people and helping them achieve positive change? Harrogate Homeless Project is looking for a committed and compassionate Support Worker to join our Client Services Team. This is a rewarding and varied role where no two days are the same. You will work closely with people experiencing homelessness, providing practical support, maintaining a safe and welcoming environment, and helping individuals access the services and opportunities they need to move forward with their lives.

About the Role

As a Support Worker, you will be responsible for the day-to-day running of our hostel, Springboard service and supported accommodation. You will be a friendly and professional first point of contact for clients, visitors and volunteers while helping to ensure our services operate safely and effectively.

• Providing reception and administrative support across our services.
• Welcoming new residents and completing client inductions.
• Delivering person-centred support in a safe, non-judgemental environment.
• Encouraging and supporting clients to engage with activities and support plans.
• Maintaining accurate client records and database entries.
• Handling service charge payments and donations accurately.
• Supporting volunteers and helping create a positive environment.
• Managing challenging situations professionally, including enforcing policies where required.
• Carrying out health and safety checks and helping maintain accommodation standards.
• Supporting housing benefit administration and related documentation.
• Working collaboratively with colleagues to achieve positive outcomes for clients.
• Contributing to Harrogate Homeless Project's fundraising and community engagement activities., By joining our team, you'll become part of a dedicated organisation committed to preventing homelessness and supporting people across our community. You'll work alongside passionate colleagues and volunteers who share a common goal: helping people build brighter futures.
• This is an opportunity to make a genuine difference every day while developing valuable skills and experience within the homelessness and support sector. Working across our hostel, Springboard Day Centre and supported accommodation, you will provide person-centred support in a safe, welcoming and non-judgemental environment. You'll be part of a supportive team committed to empowering women to achieve positive outcomes and maintain sustainable tenancies.,
• Opportunities for professional development and training.
• 33 days annual leave (including bank holidays) plus birthday leave.
• Healthcare package.
• Travel benefits.
• Workplace pension scheme.
• The opportunity to make a real difference in the lives of women experiencing homelessness.

We are looking for someone who can build positive relationships, communicate effectively and remain calm under pressure.

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living. We work with partners to give people facing disadvantage hope of a different future and empower people to change their lives through support, accommodation and opportunity.