Women’s Support Worker — Empowerment & Housing Help

Harrogate Homeless Project; Harrogate; Hybrid; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Opportunities for professional develop

33 days annual leave including bank Hs

Birthday leave

Job summary

Harrogate Homeless Project is seeking a compassionate Women’s Support Worker to join our Client Services Team in Harrogate. The role provides vital support to women experiencing homelessness and housing insecurity, helping them access services and opportunities to move forward with their lives.

The post is full-time (37.5 hrs per week) on a permanent contract, paying £12.71 per hour rising to £13.45 after a six-month probation.

Qualifications

• We're looking for someone who is caring, resilient and committed to supporting women facing complex challenges.
• This post is restricted to female applicants only under Schedule 9, Part 1 of the Equality Act 2010.
• Location: Harrogate, North Yorkshire; Contract: Permanent; Full time

Responsibilities

• Provide day-to-day support to female clients in hostel and supported accommodation.
• Deliver a professional and welcoming reception service to clients and visitors.
• Support induction of new female residents and complete paperwork.
• Work with caseworkers to engage clients with support activities and appointments.
• Build positive relationships, providing practical and emotional support.
• Maintain a safe, non-discriminatory environment for all clients.
• Manage client behaviour per policies, issuing warnings/evictions when needed.
• Collect service charges and donations with accurate cash handling.
• Maintain client records, support notes and incident logs in database systems.
• Carry out health and safety checks to ensure accommodation remains safe.
• Support reporting and resolution of maintenance issues in accommodation.
• Assist clients with housing benefit applications and related documentation.
• Support induction and supervision of volunteers.
• Collaborate with colleagues, volunteers and partner agencies to achieve outcomes.
• Contribute to fundraising events and wider charity work

Job description

Harrogate Homeless Project is seeking a compassionate Women’s Support Worker to join our Client Services Team in Harrogate. The role provides vital support to women experiencing homelessness and housing insecurity, helping them access services and opportunities to move forward with their lives.

The post is full-time (37.5 hrs per week) on a permanent contract, paying £12.71 per hour rising to £13.45 after a six-month probation.