Women’s Support Worker

Harrogate Homeless Project; Harrogate; Hybrid; GBP 18,000 - 19,000; Full time

Benefits offered by this job

Opportunities for professional develop

33 days annual leave including bank Hs

Birthday leave

Job summary

Harrogate Homeless Project is seeking a compassionate Women’s Support Worker to join our Client Services Team in Harrogate. The role provides vital support to women experiencing homelessness and housing insecurity, helping them access services and opportunities to move forward with their lives.

The post is full-time (37.5 hrs per week) on a permanent contract, paying £12.71 per hour rising to £13.45 after a six-month probation.

Qualifications

• We're looking for someone who is caring, resilient and committed to supporting women facing complex challenges.
• This post is restricted to female applicants only under Schedule 9, Part 1 of the Equality Act 2010.
• Location: Harrogate, North Yorkshire; Contract: Permanent; Full time

Responsibilities

• Provide day-to-day support to female clients in hostel and supported accommodation.
• Deliver a professional and welcoming reception service to clients and visitors.
• Support induction of new female residents and complete paperwork.
• Work with caseworkers to engage clients with support activities and appointments.
• Build positive relationships, providing practical and emotional support.
• Maintain a safe, non-discriminatory environment for all clients.
• Manage client behaviour per policies, issuing warnings/evictions when needed.
• Collect service charges and donations with accurate cash handling.
• Maintain client records, support notes and incident logs in database systems.
• Carry out health and safety checks to ensure accommodation remains safe.
• Support reporting and resolution of maintenance issues in accommodation.
• Assist clients with housing benefit applications and related documentation.
• Support induction and supervision of volunteers.
• Collaborate with colleagues, volunteers and partner agencies to achieve outcomes.
• Contribute to fundraising events and wider charity work

Job description

Full Time (37.5 hrs per week)| Permanent Contract
Salary: £12.71 per hour (increasing to £13.45 after 6 month probation)

Are you passionate about supporting vulnerable women to overcome challenges, rebuild confidence and achieve greater independence?

Harrogate Homeless Project is seeking a compassionate and dedicated Women’s Support Worker to join our Client Services Team. This rewarding role provides vital support to women experiencing homelessness and housing insecurity, helping them access the services, opportunities and encouragement they need to move forward with their lives.

Working across our hostel, Springboard Day Centre and supported accommodation, you will provide person-centred support in a safe, welcoming and non-judgemental environment. You’ll be part of a supportive team committed to empowering women to achieve positive outcomes and maintain sustainable tenancies.

Key Responsibilities

• Provide day-to-day support and assistance to female clients living within our hostel and supported accommodation.
• Deliver a professional and welcoming reception service to clients, visitors and members of the public.
• Support the induction of new female residents, ensuring all relevant paperwork and processes are completed.
• Work closely with caseworkers to encourage and support clients to engage with agreed support activities and appointments.
• Build positive, professional and trusting relationships with clients, providing practical and emotional support where appropriate.
• Maintain a safe, non-discriminatory and inclusive environment for all clients.
• Manage client behaviour in accordance with organisational policies and procedures, issuing warnings and evictions where necessary.
• Collect service charges and donations, ensuring accurate cash handling and record keeping.
• Maintain accurate client records, support notes and incident logs using HHP’s database systems.
• Carry out health and safety checks, including room inspections, to ensure accommodation remains safe and suitable.
• Support the reporting and resolution of maintenance issues within client accommodation.
• Assist clients with housing benefit applications and related documentation.
• Support the induction and supervision of volunteers.
• Work collaboratively with colleagues, volunteers and partner agencies to achieve positive client outcomes.
• Contribute to fundraising events, promotional activities and the wider work of the charity.

What We Are Looking For…

We are looking for someone who is caring, resilient and committed to supporting women facing complex challenges.

Reporting to: Senior Support Worker
Location: Harrogate, North Yorkshire
Contract: Permanent

This post is restricted to female applicants only under Schedule 9, Part 1 of the Equality Act 2010.

Benefits Include

• Opportunities for professional development and training.
• 33 days annual leave (including bank holidays) plus birthday leave.
• The opportunity to make a real difference in the lives of women experiencing homelessness.

About Us

Harrogate Homeless Project provides people experiencing homelessness with a safe place to stay and the support they need to build confidence and move towards independent living.

We work with partners to give people facing disadvantage hope of a different future and empower people to change their lives through support, accommodation and opportunity.

Harrogate Homeless Project is committed to safeguarding and promoting the welfare of vulnerable adults and expects all staff and volunteers to share this commitment.

The Hostel
Harrogate Homeless Project
7 Bower Street,
Harrogate,
HG1 5BQ

Springboard
Lower Hall
Wesley Centre,
Oxford Street,
Harrogate,
HG1 1PP