Wine Sales Concierge - 18h, Evenings & Weekends

Majestic Wines Warehouse Limited; Henley-on-Thames; Remote; GBP 11,000 - 13,000; Part time

Benefits offered by this job

Staff discount

Uniform

Retail Trust benefits

Job summary

Majestic Wines Warehouse Limited in Henley-on-Thames is seeking a dynamic Sales Assistant to support the store team, drive sales performance and manage day-to-day operations. You will deliver exceptional customer service and act as a confident ambassador for the store.

This part-time role (18 hours/week) requires evenings and weekends, a full UK manual driving licence, and willingness to drive a company van.

Qualifications

• Excellent time-management, delegation and problem-solving skills.
• Deliver exceptional customer experience & service to every single customer.
• Self-motivated, able to thrive when working alone and as part of a team.
• A can-do attitude with a passion for seeing problems through to solutions.
• Adaptable and resilient to meet the ever-changing demands of our business.
• Excellent communication and time management skills.
• Wine knowledge is beneficial but passion to learn more is essential to pass level 2 WSET wine qualifications.
• Hold a full UK, manual transmission driving licence for at least 12 months with no more than 6 penalty points.

Responsibilities

• Drive store performance by maximising sales opportunities. Support your team on meeting and exceeding targets through focusing on KPI delivery
• Deliver exceptional market leading customer service to drive business growth through customer loyalty & repeat purchases
• Demonstrate that you make your own luck by offering your customers a VIP concierge service, actively contacting them with updates on products and tastings.
• Sell the story not the Discount. Demonstrate and share your passion for product with customers through an in-depth knowledge of our range.
• Take ownership for your wine knowledge, constantly learning about our products to support your WSET qualification and confidence in selling.
• Take accountability and pride for the physical appearance and maintenance of your store both internally & externally
• Involvement in all operational tasks required for the day-day operational running a Majestic Wine store - from delivering wine to our customers, merchandising stock deliveries and calling our valued customers to drive sales opportunities.
• Continuously identify opportunities to make improvements which will optimise the operational running of the store, feeding ideas back to your wider team so you can implement solutions together
• Ensure you remain fully compliant, safe & legal by following internal policies, processes and completing mandatory training.
• Be an example of Majestic’s Ways of Working and source of support for more junior team members, feeding back to your Store Manager as appropriate.
• As a key holder you understand the opening and closing compliance and are confident to operate the store without your management team.

Skills

Time management

Customer service

Self-motivation

Teamwork

Problem solving

Communication

Wine knowledge

Driving licence

Education

WSET Level 2

Tools

Company van

Job description

Majestic Wines Warehouse Limited in Henley-on-Thames is seeking a dynamic Sales Assistant to support the store team, drive sales performance and manage day-to-day operations. You will deliver exceptional customer service and act as a confident ambassador for the store.

This part-time role (18 hours/week) requires evenings and weekends, a full UK manual driving licence, and willingness to drive a company van.