Sales Associate - Wineshop (Full-time)

Selfridges; Greater London; On-site; GBP 18,000 - 24,000; Full time

Job summary

Selfridges in London is seeking a Sales Associate to join our team and help deliver extraordinary customer experiences. You will become an expert on Selfridges products, events and services, build rapport with customers, and guide them to the right solutions.

A flexible, collaborative attitude and a passion for luxury retail will help you thrive in this fast-paced environment. You will handle sales, exchanges, stock replenishment and store presentation while maintaining Selfridges standards and

Qualifications

• Experience delivering memorable customer service in retail.
• Ability to build rapport and understand customer needs.
• Willingness to learn about products, events and services.

Responsibilities

• Work as part of a team to create a memorable customer experience by building rapport and sharing product knowledge.
• Conduct sales, refunds and exchanges, helping customers find suitable items or guiding them to online services.
• Replenish stock, organise rails, and maintain high retail standards in the store.
• Adapt to daily challenges and stay ahead of product trends and competitor activity.
• Follow health, safety and security procedures and help prevent stock loss.
• Be flexible to work across departments and demonstrate initiative to provide additional services.

Skills

Customer service

Communication

Sales skills

Stock handling

Job description

As a Sales Associate, you are an essential part of a team that creates the extraordinary experiences our customers expect from Selfridges.Customer service is at the heart of what you do, you will be an expert for all things Selfridges and the go-to person to help our customers. You are fully knowledgeable of everything about the store including the latest products, events and services that only Selfridges can offer.

As a Sales Associate you will:

• Work as part of a team focused on creating a memorable customer experience by building rapport, sharing product knowledge and catering to customer needs
• Conduct sales, refunds and exchanges, helping the customer to find another suitable item/product if necessary or alternatively, offer our online services
• From selling and replenishing stock, organising rails, to hosting, you will be maintaining the highest of retail standards
• Be open to customer feedback, and use it constructively to continually raise the bar for service, sales and retail standards in your area
• Manage and oversee the stock in your department, from unpacking deliveries, (new and replenished lines), to completing audits and maintaining the stock room
• Adapt to the challenges that vary from day to day.
• A flexible role, you may be required to work on different departments, taking your service excellence and collaborative spirit with youUse your natural curiosity to stay ahead of the latest trends by taking every opportunity to expand your knowledge of products and competitors
• Follow health, safety and security procedures, and play an active role in preventing stock loss
• Selfridges uses competency and strength style questions at the interview stage.
• Support is available at every stage of the process should you need it.

A bit about you:

• Great communicator. You will be able to positively engage with all types of customers (domestic and international) with varying needs and requirementsWell Informed.
• You will develop excellent product knowledge by following trends and being aware of our competitor's activity, along with taking part in supplier trainingKnown to be a sales and service expert.
• You’ll use these skills to deliver the extraordinary each and every time and take the initiative to provide additional services where appropriateIt will fall to you to replenish stock, maintain the Selfridges standards and inspire others to deliver the same.
• Problem solving skills.
• You’ll go above and beyond to resolve issues for our customers and be able to adapt your approach to each individual customerFlexible.
• Adaptable to business needs, you are happy and comfortable to take ownership for tasks that may go beyond the role expectation.
• An example of our values, a reliable and respected colleagueThis guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake, which may change from time to time, according to the needs of the business.