Wholesale Operations Lead — Key Accounts & Growth

Asda; Leeds; Hybrid; GBP 52,000 - 65,000; Full time

Benefits offered by this job

Discretionary bonus

Pension up to 7%

Car allowance £5,700

Colleague discount 15%

Wellbeing services

Inclusion networks

Parental leave policies

Job summary

Asda is seeking a Wholesale Operations Manager to oversee day-to-day wholesale delivery from Asda House. You will act as the primary account manager for major wholesale customers, ensure supply chain performance, manage billing and financial controls, and drive continuous improvement across the wholesale business.

The role emphasizes strong stakeholder collaboration across Finance, Supply Chain, Logistics, and Commercial teams, with a hybrid working pattern requiring three days in the office.

Qualifications

• Experience in onboarding and managing wholesale customers and operational delivery within a wholesale, retail, FMCG environment.
• Strong stakeholder management skills, with the ability to coordinate activity across Commercial, Supply Chain, Logistics, Finance, IT, Procurement, Marketing, Legal and HR teams.
• Proven experience building relationships with customers and external stakeholders, including senior customer contacts and business leaders.
• Experience managing operational performance, service levels, customer issues and continuous improvement initiatives.
• Strong commercial and financial awareness, including forecasting, stock management, billing and performance reporting.

Responsibilities

• Manage day-to-day wholesale operational delivery.
• Act as primary account manager for key existing wholesale customers.
• Ensure supply chain performance and issue resolution.
• Manage billing processes and financial reconciliation activities.
• Monitor contract compliance and service delivery.
• Coordinate forecasting, stock availability, and replenishment activities.
• Lead operational reviews with customers and internal stakeholders.
• Manage operational projects and continuous improvement initiatives.
• Track performance against service, sales, and profitability targets.
• Resolve customer escalations and operational risks.

Skills

Wholesale customer management

Stakeholder management

Forecasting

Financial reconciliation

Contract compliance

Problem solving

Job description

Asda is seeking a Wholesale Operations Manager to oversee day-to-day wholesale delivery from Asda House. You will act as the primary account manager for major wholesale customers, ensure supply chain performance, manage billing and financial controls, and drive continuous improvement across the wholesale business.

The role emphasizes strong stakeholder collaboration across Finance, Supply Chain, Logistics, and Commercial teams, with a hybrid working pattern requiring three days in the office.