Wheelchair Services Admin Coordinator

Northumbria Healthcare NHS Foundation Trust; Seaton Delaval; On-site; GBP 21,000 - 25,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is seeking an experienced administrator to join the Wheelchair Service Administration team. The role involves providing comprehensive administrative, IT and clerical support, handling reception and telephone enquiries, and ensuring a user-friendly service for the public.

Based in our Wheelchair Centre, you will work flexibly within a busy multidisciplinary team, supporting data collection and coordinating referrals and equipment handovers.

Qualifications

• Computer skills to ECDL or equivalent experience.
• Has experience working in a customer service environment.
• Knowledge or experience with an equipment loans service or wheelchair service.
• Experience with Access database systems, Oracle 11i procurement, and web based systems.

Responsibilities

• Dealing with incoming telephone calls
• Managing and processing email queries
• Recording referrals, re-referrals and prescriptions on our electronic systems
• Arranging delivery and handover of wheelchairs
• Recording issued equipment on our electronic systems
• Photocopying
• Arranging appointments and reception duties
• Supporting data collection
• Supporting the wider service team and our patients

Skills

Customer service

Administration

IT skills

Reception

Education

ECDL

Tools

Access database

Oracle 11i procurement

Web-based systems

Job description

Northumbria Healthcare NHS Foundation Trust is seeking an experienced administrator to join the Wheelchair Service Administration team. The role involves providing comprehensive administrative, IT and clerical support, handling reception and telephone enquiries, and ensuring a user-friendly service for the public.

Based in our Wheelchair Centre, you will work flexibly within a busy multidisciplinary team, supporting data collection and coordinating referrals and equipment handovers.