Wheelchair Services Administration Clerk

Northumbria Healthcare NHS Foundation Trust; Seaton Delaval; On-site; GBP 21,000 - 25,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is seeking an experienced administrator to join the Wheelchair Service Administration team. The role involves providing comprehensive administrative, IT and clerical support, handling reception and telephone enquiries, and ensuring a user-friendly service for the public.

Based in our Wheelchair Centre, you will work flexibly within a busy multidisciplinary team, supporting data collection and coordinating referrals and equipment handovers.

Qualifications

• Computer skills to ECDL or equivalent experience.
• Has experience working in a customer service environment.
• Knowledge or experience with an equipment loans service or wheelchair service.
• Experience with Access database systems, Oracle 11i procurement, and web based systems.

Responsibilities

• Dealing with incoming telephone calls
• Managing and processing email queries
• Recording referrals, re-referrals and prescriptions on our electronic systems
• Arranging delivery and handover of wheelchairs
• Recording issued equipment on our electronic systems
• Photocopying
• Arranging appointments and reception duties
• Supporting data collection
• Supporting the wider service team and our patients

Skills

Customer service

Administration

IT skills

Reception

Education

ECDL

Tools

Access database

Oracle 11i procurement

Web-based systems

Job description

Northumbria Healthcare NHS Foundation Trust

Wheelchair Services Administration Clerk

The closing date is 12 November 2026

We are looking to recruit an experienced administrator to join our Wheelchair Service Administration team. This is a varied and interesting role and you will be working in our bespoke Wheelchair Centre.

As we support a large geographical area, we are a very busy team, but with this comes a lot of job satisfaction.

Please note we reserve the right to close this vacancy prior to the closing date once the required number of suitable applications have been received.

Main duties of the job

• To provide comprehensive, administrative, IT and clerical support for all staff within the Northumbria Healthcare NHS Foundation Trust, Wheelchair Service.
• To work flexibly within a team, providing support to colleagues and the multidisciplinary team and provide cover for other administrative and clerical staff when required, on a shared basis.
• To present a user-friendly and accessible service for the public.
• To deal with reception & telephone enquiries effectively and efficiently.

About us

We manage three major locality hospitals at North Tyneside, Wansbeck and Hexham, plus a number of smaller community hospitals and clinics from Tynemouth to Berwick on Tweed, in addition to our state-of-the-art Northumbria Specialist Emergency Care Hospital, the first of its kind in England. We also care for people in their homes and provide services from facilities in local communities such as health centres. We give people greater choice and control over their care to help them to live independently at home and avoid hospital admission where appropriate. High quality patient care is at the heart of everything we do and we strive to ensure every single patient and service user has an exceptional experience with us. We have one of the most extensive patient experience programmes of any trust in England.

Job responsibilities

• Dealing with incoming telephone calls
• Managing and processing email queries
• Recording referrals, re-referrals and prescriptions on our electronic systems
• Arranging delivery and handover of wheelchairs
• Recording issued equipment on our electronic systems
• Photocopying
• Arranging appointments and reception duties
• Supporting data collection
• Supporting the wider service team and our patients

Person Specification

Qualifications / Professional Registration

• Computer skills to ECDL or equivalent experience.

Experience and knowledge

• Has experience working in a customer service environment.
• Knowledge or experience with an equipment loans service or wheelchair service.
• Experience with Access database systems, Oracle 11i procurement, and web based systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

Northumbria Manufacturing & Innovation Hub

Northumbria Manufacturing & Innovation Hub