Wheelchair Services Administrator | NHS Admin

Northumbria Group.; Seaton Delaval; Remote; GBP 23,000 - 28,000; Full time

Job summary

Northumbria Healthcare NHS Foundation Trust is seeking an experienced administrator to join the Wheelchair Service Administration team at Seaton Delaval. The role supports a busy service delivering wheelchair referrals, appointments and equipment management.

You will handle reception, telephone queries, email processing, and data recording across electronic systems, with duties covering comprehensive administrative and clerical tasks in a supportive multidisciplinary environment.

Qualifications

• Computer skills to ECDL or equivalent experience.
• Experience working in a customer service environment.
• Knowledge of equipment loans service or wheelchair service.
• Experience with Access database, Oracle 11i procurement, and web-based systems.

Responsibilities

• Dealing with incoming telephone calls.
• Managing and processing email queries.
• Recording referrals, re-referrals and prescriptions on our electronic systems.
• Arranging delivery and handover of wheelchairs.
• Recording issued equipment on our electronic systems.
• Photocopying.
• Arranging appointments and reception duties.
• Supporting data collection.
• Supporting the wider service team and our patients.

Skills

Customer service experience

ECDL/computer skills

Tools

Access database

Oracle 11i

Web-based systems

Job description

Northumbria Healthcare NHS Foundation Trust is seeking an experienced administrator to join the Wheelchair Service Administration team at Seaton Delaval. The role supports a busy service delivering wheelchair referrals, appointments and equipment management.

You will handle reception, telephone queries, email processing, and data recording across electronic systems, with duties covering comprehensive administrative and clerical tasks in a supportive multidisciplinary environment.