Welsh-speaking Ward Clerk - Front Desk & Patient Flow

The Methodist Church in Britain; St Asaph; On-site; GBP 18,000 - 24,000; Full time

Job summary

Ward clerk role within the Emergency Care Directorate at Ysbyty Glan Clwyd, serving the Acute Assessment Unit. You will be first point of contact for patients, relatives and visitors, handling clerical tasks to keep admissions, discharges and transfers moving promptly.

Welsh language skills are essential and you may cover other Emergency Quadrant areas as needed. Applicants should have admin or customer service experience, GCSE maths and English, and be able to work without direct supervision as

Qualifications

• English and maths GCSE or equivalent required.
• Welsh language skills are essential.
• Computer literacy is essential.

Responsibilities

• Give efficient clerical assistance across the Emergency Quadrant.
• Ensure the speedy admission, discharge and transfer of patients.
• Act as first point of contact for patients, relatives and visitors, dealing with them courteously and discreetly.
• Maintain strict confidentiality at all times.
• Provide reception and administrative duties for the Acute Assessment Unit.
• Provide support cover in other areas of the Emergency Quadrant.
• Work to the Ward Managers, with the Administration Manager responsible for accountability and development.

Skills

Welsh language

Computer literacy

Effective communication

Education

Maths and English GCSE or equivalent

Job description

Ward clerk role within the Emergency Care Directorate at Ysbyty Glan Clwyd, serving the Acute Assessment Unit. You will be first point of contact for patients, relatives and visitors, handling clerical tasks to keep admissions, discharges and transfers moving promptly.

Welsh language skills are essential and you may cover other Emergency Quadrant areas as needed. Applicants should have admin or customer service experience, GCSE maths and English, and be able to work without direct supervision as