Emergency Quadrant Ward Clerk (AMU)

The Methodist Church in Britain; St Asaph; On-site; GBP 18,000 - 24,000; Full time

Job summary

Ward clerk role within the Emergency Care Directorate at Ysbyty Glan Clwyd, serving the Acute Assessment Unit. You will be first point of contact for patients, relatives and visitors, handling clerical tasks to keep admissions, discharges and transfers moving promptly.

Welsh language skills are essential and you may cover other Emergency Quadrant areas as needed. Applicants should have admin or customer service experience, GCSE maths and English, and be able to work without direct supervision as

Qualifications

• English and maths GCSE or equivalent required.
• Welsh language skills are essential.
• Computer literacy is essential.

Responsibilities

• Give efficient clerical assistance across the Emergency Quadrant.
• Ensure the speedy admission, discharge and transfer of patients.
• Act as first point of contact for patients, relatives and visitors, dealing with them courteously and discreetly.
• Maintain strict confidentiality at all times.
• Provide reception and administrative duties for the Acute Assessment Unit.
• Provide support cover in other areas of the Emergency Quadrant.
• Work to the Ward Managers, with the Administration Manager responsible for accountability and development.

Skills

Welsh language

Computer literacy

Effective communication

Education

Maths and English GCSE or equivalent

Job description

This is a ward clerk post in the administration team of the Emergency Care Directorate at Ysbyty Glan Clwyd, serving the Acute Assessment Unit within the Emergency Quadrant. The post holder is the first point of contact for patients, relatives and visitors, and keeps clerical work moving so that admissions, discharges and transfers happen promptly. Welsh language skills are essential, and the post also covers other areas of the Emergency Quadrant when needed. Admin or customer service experience and GCSE maths and English are required.

What the job involves

• Give efficient clerical assistance across the Emergency Quadrant
• Ensure the speedy admission, discharge and transfer of patients
• Act as first point of contact for patients, relatives and visitors, dealing with them courteously and discreetly
• Maintain strict confidentiality at all times
• Provide reception and administrative duties for the Acute Assessment Unit
• Provide support cover in other areas of the Emergency Quadrant
• Work to the Ward Managers, with the Administration Manager responsible for accountability and development

Qualifications

• Maths and English GCSE or equivalent experience

Experience

• Sufficient months of previous clerical, office, reception or ward duties
• Working with the public
• Working in a busy environment

Skills & knowledge

• Computer literacy
• Effective communication skills
• Welsh language

Other

• Ability to work without direct supervision
• Team player

Nice to have

• NVQ Level 2 in administration
• NVQ in customer service
• ECDL
• Previous ward clerk experience
• WPAS, casenote tracking, WCP or RADIS
• Understanding of the importance of maintaining medical records
• Knowledge of data protection and confidentiality
• General experience of admin functions