Emergency Quadrant Ward Clerk (AMU)

NHS; Bodelwyddan; Remote; GBP 24.000 - 29.000; Teilzeit

Zusammenfassung

NHS Wales – Betsi Cadwaladr University Health Board in North Wales invites applications for an Emergency Quadrant Ward Clerk to join the Administration Team at Ysbty Glan Clwyd, Bodelwyddan. The successful candidate will be the first point of contact for patients, relatives and visitors to the Acute Assessment Unit, providing courteous clerical support and maintaining confidentiality.

A good educational background and experience in admin/customer service are required, with full training

Qualifikationen

• Maths/English GCSE or equivalent experience.
• NVQ 2 in admininstration
• NVQ in customer service
• ECDL

Aufgaben

• The Ward Clerk will give efficient clerical assistance to the Emergency Quadrant. The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients.
• By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.
• The Ward Clerk is responsible to the Ward Managers in providing an efficient clerical service across the Emergency Quadrant.
• For accountability and development purposes, the Ward Clerk will be under the direct responsibility of the Administration Manager.

Kenntnisse

IT Computer Literate

Welsh Language

WPAS/Casenote tracking/WCP/RADIS

Medical records confidentiality

Ausbildung

Maths/English GCSE

NVQ 2 in admininstration

NVQ in customer service

ECDL

Jobbeschreibung

Main area Emergency Quadrant Grade Band 2 Contract Permanent: Shift Pattern will be: Wednesday 15:45-midnight and Saturday 16:30-21:30 Hours Part time - 12.75 hours per week (Shift Pattern will be: Wednesday 15:45-midnight and Saturday 16:30-21:30) Job ref 050-AC258-1026W

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Ysbyty Glan Clwyd Town Bodelwyddan Salary £26,300 per annum pro rata Salary period Yearly Closing 02/11/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The ability to speak Welsh is essential for this role.

An exciting opportunity has arisen for an Emergency Quadrant Ward Clerk to join the Emergency Care Directorate’s Administration Team at Ysbty Glan Clwyd.

The successful candidate will be the first point of contact for patients, relatives and visitors to the Acute Assessment Unit's and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.

A good standard of education is required, previous experience of working in an administrative / customer service setting and have excellent communication skills. You will need to be able to work as part of a team and be efficient and organised with your own workload.

You will join a friendly team who provides a variety of reception and administrative duties to assist the smooth running of the Acute Assessment Unit. You will also be required to provide support cover in other areas of the Emergency Quadrant.

Previous ward clerk experience and knowledge of the Welsh Patient Administration System (WPAS) is desirable but not essential as full training will be provided.

Main duties of the job

The Ward Clerk will give efficient clerical assistance to the Emergency Quadrant . The provision of an efficient clerical service is essential to ensure the speedy admission, discharge, and transfer of patients.

By the nature of the duties, the Ward Clerk will be required to maintain strict confidentiality and will be expected to deal with patients and relatives with courtesy and discretion at all times.

The Ward Clerk is responsible to the Ward Managers in providing an efficient clerical service across the Emergency Quadrant.

For accountability and development purposes, the Ward Clerk will be under the direct responsibility of the Administration Manager.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person specification

Qualifications

• Maths/English GCSE or equivalent experience
• NVQ 2 in admininstration
• NVQ in customer service
• ECDL

Experience

• Sufficient months previous clerical/office/reception/ward duties
• Working with the public
• Working in a busy environment
• General experience of admin functions

Skills

• IT Computer Literate
• Welsh Language
• WPAS/Casenote tracking/WCP/RADIS
• Understanding of the importance of maintaining medical records

Knowledge

• Data protection and confidentiality

Personal Qualities

• Ability to work without direct supervision
• Team player

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Name Rachel Jones Job title Emergency Quadrant Clerical Services Coordinator Email address [e-mail] Telephone number 03000 843615 Additional information