Relief Ward Clerk

Betsi Cadwaladr University Health Board; Rhyl; On-site; GBP 17,000 - 21,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a Relief Ward Clerk for Glan Clwyd Hospital. The role provides clerical support to the Ward, ensuring smooth reception for patients, relatives and staff within an NHS environment.

Applicants should be able to communicate professionally, handle confidential information, and work as part of a ward team. Welsh language ability is essential for this post.

Qualifications

• Maths/English GCSE or equivalent
• Welsh speaking at least level 3 is required
• Good communication skills and IT proficiency
• Knowledge of data protection and patient confidentiality
• Experience in clerical/office/reception/ward duties is desirable
• Previous WPAS experience is desirable

Responsibilities

• Be the first point of contact for patients, relatives and visitors to the Ward.
• Provide efficient clerical support to ward nursing staff.
• Receive and respond courteously to telephone enquiries regarding patient care.
• Maintain confidentiality and act professionally at all times.

Skills

Welsh speaking

Good communication skills

IT Skills

Education

Maths/English GCSE or equivalent

NVQ 2 in Administration

ECDL

Tools

WPAS

Job description

Job Overview

The ability to speak Welsh is essential for this post

An exciting opportunity has arisen for a Relief Ward Clerk to join the Team at Glan Clwyd Hospital.

To work as a member of a team providing an efficient and comprehensive clerical support service for the Ward thereby supporting the delivery of high quality service to patients and staff within the Department.

This is a great opportunity to work in and part of the NHS and support your communities with their Health Care.

Main duties of the job

The successful candidate will be the first point of contact for patients, relatives and visitors to the Ward and must demonstrate a professional and sensitive manner and maintain confidentiality at all times.

Working as part of the Ward Team the post holder will be required to give efficient clerical support to the nursing staff on the Ward.

Applicants must also have a good standard of education, be adaptable and have good organisational skills. A professional telephone manner is essential to receive and respond courteously to all telephone enquiries regarding patient care.

Previous Ward Clerk experience and knowledge of the Patient Administration System (WPAS) is desirable but not essential as full training will be provided.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed Job Description And Main Responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or

Person specification

Qualifications

Essential criteria

• Maths/English GCSE or equivalent

Desirable criteria

• NVQ 2 in Administration NVQ in Customer Service ECDL

Experience

Essential criteria

• Sufficient previous clerical/office/reception/Ward duties Working with the public Working in a busy environment

Desirable criteria

• Previous experience working within the health care sector General experience of administration functions

Skills

Essential criteria

• Good communication skills
• IT Skills
• Welsh speaking - minimum level 3 required

Desirable criteria

• WPAS Case note tracking WCP RADIS Understanding of the importance of maintaining medical records

Knowledge

Desirable criteria

• Knowledge of data protection and patient confidentiality