Ophthalmology Booking Clerk

NHS; Cwmbran; On-site; GBP 21,000 - 25,000; Full time

Job summary

Aneurin Bevan University Health Board (ABUHB) is seeking a motivated administrative professional to join the Ophthalmology service within the Surgical Division. The post is based primarily in Ty Gwent, Cwmbran, with potential coverage across the pan Gwent area as needed by operational priorities.

The role involves administrative support, appointment bookings, and coordination with clinicians to ensure efficient service delivery and improved patient experience.

Qualifications

• Previous clerical experience or similar
• Polite and professional telephone manner
• Ability to prioritise workload and achieve targets within deadlines
• Ability to establish good working relationships with managers, clinicians, clerical staff at all levels
• Ability to work flexibly either as part of a team or using one's own initiative

Responsibilities

• Provide administrative and clerical support to the Ophthalmology service within the Surgical Division.
• Support the management team and clinicians to deliver outstanding service delivery and organisational performance.
• Assist to ensure access targets are met within Ophthalmology and that inpatient/outpatient capacity is well utilised.
• Handle GP and patient queries, book appointments and manage the Partial Booking Policy processes.
• Answer telephone calls, make calls, take general enquiries and monitor bookings.

Skills

Polite and professional telephone

Prioritise workload

Interpersonal with managers/clinicians

Flexible / self-starter

Job description

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicantsare invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English.

Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [e-mail]

If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email.

We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy. For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board

Please note that this vacancy may be withdrawn at any time should it be filled via the internal redeployment process

Job overview

The post sits within the Division of Surgery and will initially be allocated to the Ophthalmology Directorate . The post holder will later be allocated on a needs basis to support other directorates within the Division, according to operational priorities and service requirements .

We are looking for an organised, enthusiastic individual who is self-motivated and has strong team leadership skills. The post holder will play a key part in delivering our transformation plans for Ophthalmology Service .

This role is a permanent role , it is primarily based in Ty Gwent, Cwmbran but could request to cover pan Gwent area .

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

The post holder will provide administrative and clerical support to the Ophthalmology service within the Surgical Division. The post holder is a key member of the team, working closely with the wider Ophthalmology service on the business management of the service.

To provide support to the management team and its clinicians to deliver outstanding service delivery and organisational performance. This includes working with others, to develop practical service planning delivery that supports improvements in patient experience and care and reduce the overall current waiting times for Ophthalmology.

The main focus of this role will to be to provide support to ensure access targets are met within the Ophthalmology service and that inpatient and outpatient capacity is well utilised.

The post involves the booking of outpatient appointments and day case treatments. The role will range from handling GP and patient queries and enquiries about clinics, making appointments using systems , direct and partial booked appointment processes.

The main duties will be answering telephone calls, making calls, taking general enquiries, booking appointments in line with Partial Booking Policy and monitoring.

Working for our organisation

Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.

Our work is guided by the Gwent Strategy 2025–2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.

We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.

We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Person specification

Education

• Education & Training

Experience

• Previous clerical experience or similar

Knowledge

• Able to follow instructions

Skills

• Polite and professional telephone manner
• Ability to prioritise workload and achieve targets within given deadlines
• Ability to establish good working relationships with managers, clinicians, clerical staff at all levels
• Ability to work flexibly either as part of a team or using ones own initiative

Qualities

• Ability to work and problem solve under pressure whilst achieving targets
• Willingness to work under direction but also a self-starter
• Demonstrate a commitment to achieving high quality standards of work
• Flexible to the needs of the service and determined.
• Accurate/Methodical in all aspects of work

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.