Welsh-Speaking GP Receptionist & Admin

Betsi Cadwaladr University Health Board; Bodedern; On-site; GBP 26,000 - 28,000; Full time

Job summary

Betsi Cadwaladr University Health Board is seeking a Receptionist/Administrator in Holyhead. The role involves booking appointments, handling patient queries, and delivering efficient admin support across GP practices managed by the Health Board.

Fluency in Welsh is essential; some training can be provided. The position is fixed term/secondment until 30/06/27, with a closing date of 12 October 2026 and a 12-month duration. Pro rata salary is stated, plus Agenda for Change terms.

Qualifications

• Experience in GP practices is beneficial, training can be given.
• Welsh language skills are essential for this post.
• Experience in healthcare or customer service is desirable.
• Proficient IT skills, including Microsoft Office.
• Ability to adapt to changing daily demands.

Responsibilities

• Book appointments and handle patient queries with a confident telephone manner.
• Undertake a variety of administrative duties and data input.
• Maintain proficiency with IT systems and Microsoft Office.
• Work at other Health Board GP practices in the west area on an ad hoc basis.
• Provide excellent customer service in a healthcare setting.

Skills

Communication skills

Telephone manner

IT skills

Tools

EMIS

Microsoft Office

Job description

Betsi Cadwaladr University Health Board is seeking a Receptionist/Administrator in Holyhead. The role involves booking appointments, handling patient queries, and delivering efficient admin support across GP practices managed by the Health Board.

Fluency in Welsh is essential; some training can be provided. The position is fixed term/secondment until 30/06/27, with a closing date of 12 October 2026 and a 12-month duration. Pro rata salary is stated, plus Agenda for Change terms.