Receptionist / Administrator

Betsi Cadwaladr University Health Board

Bodedern

On-site

GBP 26,000 - 28,000

Full time

5 days ago

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Job summary

Betsi Cadwaladr University Health Board is seeking a Receptionist/Administrator in Holyhead. The role involves booking appointments, handling patient queries, and delivering efficient admin support across GP practices managed by the Health Board.

Fluency in Welsh is essential; some training can be provided. The position is fixed term/secondment until 30/06/27, with a closing date of 12 October 2026 and a 12-month duration. Pro rata salary is stated, plus Agenda for Change terms.

Qualifications

Experience in GP practices is beneficial, training can be given.
Welsh language skills are essential for this post.
Experience in healthcare or customer service is desirable.
Proficient IT skills, including Microsoft Office.
Ability to adapt to changing daily demands.

Responsibilities

Book appointments and handle patient queries with a confident telephone manner.
Undertake a variety of administrative duties and data input.
Maintain proficiency with IT systems and Microsoft Office.
Work at other Health Board GP practices in the west area on an ad hoc basis.
Provide excellent customer service in a healthcare setting.

Skills

Communication skills

Telephone manner

IT skills

Tools

EMIS

Microsoft Office

Job description

Betsi Cadwaladr University Health Board

Receptionist / Administrator

The closing date is 12 October 2026

The ability to speak Welsh is essential for this post

This post is fixed term/secondment until 30/06/27 due to maternity cover

Hwb iechyd Cybi is looking for experienced, organised and enthusiastic Receptionist/administrators to work in our Health Board managed GP Practice.

Previous experience of working within a GP Practice would be beneficial and knowledge of the EMIS clinical system is desirable, however training can be given. The demands of a GP practice can change on a daily basis and therefore this role will be challenging.

Main duties of the job

The post holder will be booking appointments and dealing with patient queries therefore excellent communication skills and a confident telephone manner is required.

Proficient IT skills (including experience of Microsoft office) is also required as the post holder will also be undertaking a variety of administrative duties to assist in the smooth day to day running of the practices, including some data inputting.

The ideal candidate will have experience of working in a healthcare setting or a customer service environment but full training can be given to the right candidate.

The post holder will also be expected to work at other Health Board managed GP practices in the west area on an ad hoc basis to meet service needs and to cover staff absences. This will be discussed at interview.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales. Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Details

28 September 2026

Pay scheme

Agenda for change

Band

Band 2

Salary

£26,300 a year per annum pro rata

Contract

Fixed term

Duration

12 months