Welsh Speaking Customer Service Advisor

TN United Kingdom; Wrexham; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking company dedicated to making a difference in public services as a Welsh Speaking Customer Service Advisor. In this vital role, you will be the first point of contact for applicants seeking assistance through the Discretionary Assistance Fund. Your responsibilities will include processing applications, managing data, and ensuring compliance with relevant legislation. This position offers a unique opportunity to support individuals in financial hardship while working in a dynamic team environment. If you are passionate about customer service and fluent in Welsh, we invite you to apply and help us make a meaningful impact.

Benefits

Private Medical Cover

25 days paid holiday

Life assurance cover

Group Pension Plan

Flexible benefits

Free LinkedIn Learning access

Qualifications

• Conversational Welsh speaker required for customer service role.
• Experience in data management and customer interaction is essential.

Responsibilities

• Process emergency payments and individual assistance grant applications.
• Liaise with applicants and manage data in a fast-paced environment.
• Ensure compliance with customer service standards in both English and Welsh.

Skills

Welsh Language

Customer Service

Data Management

Education

Right to work in the UK

Full UK Driving License

Job description

Social network you want to login/join with:

Welsh Speaking Customer Service Advisor, Wrexham

Client:

NEC Software Solutions

Location:

Wrexham, United Kingdom

Job Category:

Customer Service

EU work permit required:

Yes

Job Reference:

4ca37d88170b

Job Views:

31

Posted:

13.04.2025

Expiry Date:

28.05.2025

Job Description:

Company Description

Come join us and make a difference in the world!

Discover more at www.necsws.com

Job Description

Location: Wrexham, UK

Full time 37.5 hours a week

NEC manage the Discretionary Assistance Fund (DAF) on behalf of our client the Welsh Government. The DAF team award clients with cash, grants and white goods to individuals experiencing financial hardship. Our core function is to verify and resolve grant applications against set criteria. We help customers over the phone, online and by email.

The Role

We support delivery of Discretionary Welfare Fund (DAF) contract work via online, telephone and postal applications. Act as first point of contact for applicants and system administrator for the NEC system to allow applications to be input and processed.

Responsibilities include:

1. Process emergency payments and individual assistance grant applications.
2. Manage and process data in a fast-paced office environment.
3. Liaise with applicants to process information into the DAF solution.
4. Undertake eligibility checks with the applicant, seeking information direct from the applicant, utilising additional sources for confirmation.
5. Fully understand the legislation and criteria involved in awarding emergency payments and individual assistance grants and process applications accordingly.
6. Comply with Processing Services Customer Charter when dealing with all incoming and outbound calls in both English and Welsh.
7. Work as part of the team in achieving targets set by the Service Manager.
8. Deal with incoming and outgoing correspondence relating to Local Welfare Provision either by telephone, email, or letter.
9. Respond to enquiries from clients, citizens, and internal colleagues in a positive and professional manner.
10. Act as a key deliverer of the DAF contract.

Qualifications

Welsh Language speaker - Conversational level.

Additional Information

We pride ourselves in offering an excellent benefits package, including an above-average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:

• Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
• 25 days paid holiday with the option to buy/sell (FTE)
• 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
• A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
• A selection of flexible benefits to suit your individual needs
• All colleagues get free access to LinkedIn Learning. Over 15,000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.

OTHER INFORMATION

• Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
• A Full UK Driving License.
• All offers are subject to satisfactory vetting, financial probity check, references and occupational health checks.
• Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required along with further vetting checks like SC and NPPV3.

NEC Software Solutions is an equal opportunities employer

We welcome applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.

Who We Are:

We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.

Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.

We’d love your help. And we’ll support you all the way.