Customer Service Advisor

Places for People; Chorley; Hybrid; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in social enterprise is seeking passionate individuals for their Customer Contact Centre. This role offers the chance to make a significant impact on people's lives while developing essential skills in the housing sector. With opportunities for career advancement and a supportive work environment, you will be part of a team that values collaboration and customer satisfaction. Enjoy a hybrid working model that promotes work-life balance, alongside a comprehensive benefits package that includes training, pension contributions, and discounts. Join us in building thriving communities!

Benefits

Full training

Hybrid working

Overtime opportunities

Excellent holiday and sick pay

Option to buy or sell leave

WPA cash plan

Pension with matched contributions

Career progression opportunities

Discounts from retailers

Qualifications

• Experience in customer service and assisting with housing applications.
• Ability to manage anti-social behaviour and diagnose repair issues.

Responsibilities

• Assist customers with housing applications and service inquiries.
• Collaborate with team members to resolve customer issues.

Skills

Customer Service

Communication Skills

Problem Solving

Triaging Complex Contacts

Education

High School Diploma

Job description

Are you looking for a career that makes a real difference in peoples' lives? A job in Housing could be for you. We are Places for People, the UK's leading Social Enterprise. We build, manage, and maintain communities across the UK, where everyone is welcome and can thrive.

Join Our Customer Contact Centre

We're seeking applicants to join our Customer Contact Centre. Starting as a Customer Service Advisor, you'll gain valuable experience and exposure to the housing sector's knowledge and opportunities.

The opportunities from joining our Customer Contact Centre are endless!

At Places for People, we invest in your future, offering numerous opportunities to develop your skills and progress within the housing sector. Many of our team members have advanced into roles within Supporting Housing, Digital Inclusion, and Customer Focus teams, with some progressing into senior management roles. Our current Programme Change Development Lead, Account Managers, Data Analysts, Project Managers, and Landlord Coordinators all started in our Customer Contact Centre.

Role Overview

We pride ourselves on delivering first-class customer service. You will join our award-winning Customer Service Centre, which has been operational since 2001. As our customer service team grows, we are recruiting additional Advisors to support during this exciting period.

No two days are the same: assisting with housing applications, managing anti-social behaviour, diagnosing repair issues — and we'll teach you everything you need to know. Our team is passionate about providing excellent customer experiences and working collaboratively to resolve issues.

Work Arrangements

Initially, the role is office-based for the first six months to ensure effective training. Afterwards, it can become hybrid (two days from home, three days in the office) to support work-life balance, or fully office-based for those unable to work from home. Our office is accessible by local bus routes, with free onsite parking available.

Application Process

If you want to make a difference, download our job profile and apply. Please note, the role involves working bank holidays and over Christmas.

Candidate Profile

Do you enjoy speaking with people? Are you eager to work in a lively, social environment where customers are central? We value your ideas and opinions on improving our service.

Experience in triaging complex contacts related to Home Repairs and diagnostics is preferred.

Assessment Centre

We will hold an assessment centre on Wednesday, 14th May, from 09:30 to 13:00. We are recruiting for three positions: two shift-based roles and one fixed shift (2:15 pm - 10:00 pm). Shift roles involve rotating weekly shifts, with shifts starting as early as 8 am and ending as late as 8 pm. Training for the first four weeks will be Monday to Friday, 9 am to 4:45 pm.

About Us

We are Places for People, the UK's leading Social Enterprise. We believe that communities are more than just homes — they are built by people. We strive to change lives daily by creating and supporting thriving communities.

Our business includes market-leading companies in placemaking, property investment, development, leisure, and management sectors, capable of creating and managing entire communities with homes, services, support, and infrastructure.

Our Markets

• Affordable and supported housing
• Development
• Property management
• Leisure management
• Fund management

We treat our people and communities with the same care, ensuring our team is valued and supported. Join us and be part of our journey to build, manage, and maintain places people are proud to call home.

Benefits

We offer a comprehensive benefits package, including:

• Full training
• Hybrid working (3 days in the office, 2 from home)
• Overtime opportunities
• Excellent holiday and sick pay
• Option to buy or sell leave
• WPA cash plan (up to £500 savings on dental, GP prescriptions, eye care)
• Pension with matched contributions
• Career progression opportunities
• Discounts and offers from various retailers and services