Wellness Store Lead & Coach

HOLLAND AND BARRETT; Cheltenham; On-site; GBP 16,000 - 23,000; Part time

Benefits offered by this job

28 days holiday including bank

Holiday purchase scheme

Virtual GP access

Annual health testing kit

Employee Assistance Programme

Pension

Life assurance

Colleague product allowance

Colleague discount

Cashback & retailer discounts

Wellhub membership

Cycle to Work

Job summary

Holland & Barrett in Cheltenham is seeking a Supervisory team member to lead store operations and coach colleagues. You will drive customer experiences, support the Store Manager, and help deliver store goals in a fast-paced retail setting.

The role focuses on developing product knowledge, managing daily store performance, and ensuring compliant, efficient store operations while fostering a welcoming environment for customers and staff.

Qualifications

• Experience in retail or customer service with ability to lead and inspire others.
• Excellent communication skills and ability to build relationships with colleagues and customers.
• Passion for health and wellness with willingness to learn and develop product knowledge.
• Strong organizational skills and ability to make decisions in a busy retail environment.
• Confidence using digital tools and technology to support customers and store operations.

Responsibilities

• Lead by example, supporting the Store Manager to deliver exceptional customer experiences and achieve store goals.
• Coach, motivate and develop colleagues to build confidence and product knowledge.
• Complete the Qualified to Advise training for trusted health and wellness guidance.
• Drive sales, stock availability, visual merchandising and operational excellence.
• Support commercial performance through planning, cost control, and safe working practices.
• Create a positive, inclusive environment for colleagues and customers.

Skills

Leadership

Customer service

Communication

Product knowledge

Digital tools

Organizational skills

Job description

Holland & Barrett in Cheltenham is seeking a Supervisory team member to lead store operations and coach colleagues. You will drive customer experiences, support the Store Manager, and help deliver store goals in a fast-paced retail setting.

The role focuses on developing product knowledge, managing daily store performance, and ensuring compliant, efficient store operations while fostering a welcoming environment for customers and staff.